Purpose of the position: Responsible for ensuring that all IT facilities associated with the installation are operational in accordance with service level requirements.This role involves coordinating and managing daily IT operations, troubleshooting technical issues, and implementing solutions to enhance the overall IT infrastructure.Plans and supervises all IT installation and maintenance, adhering to good IT corporate governance. Minimum requirements: BSc (Computer Science) or BCom (Information Systems) or equivalent degreeITIL Foundation Certified3-5 years' experience supporting IT services to large organisationsProficient with Microsoft 365 suite of servicesTechnical expertise regarding networks and IT devicesExperienced in IT governance and riskExperienced in cyber and information securityClear criminal record Responsibilities: Strategy Planning and ExecutionAssists in the implementation of the IT strategy, projects, and initiatives.Assist in the design and maintenance standards of all IT Infrastructure Systems (LANs, WANs,internet, intranet, wireless implementations) and End User Hardware (Desktops, Laptops, Printers etc.) and related desktop software (operating systems, office productivity applications, etc.)Assist with the security of all corporate systems and databases, ensuring that user access is restricted when necessary and that access to information is controlled Operational Planning and Management Manage the IT team to ensure effective desktop and network support to the organisationEnsure there is adequate infrastructure managementTest and validate new processes, policies and procedures for end-user computing environment (services and support)Act as an escalation point between the IT Team and IT Manager for problem resolution, change requests and complaints handlingContribute to the backup and disaster recovery plan and help to ensure that the business can facilitate business continuityIncorporation of best practices regarding documentation, monitoring, administration, and data managementMaintenance, reporting and evaluation of all infrastructure systems, including server hardware, Microsoft implementations and standardization Stakeholder Management Maintains and build relationships with internal stakeholders (programme staff, other support units, field staff)Maintains and build relationships with external stakeholders (service providers)People ManagementEnsure timeous and competent recruitment and adequate training of team membersEnsure high level plans are communicated and assigned to team members, with appropriate follow upEngage in the performance review process and provide performance feedbackEnsure that team members are managed proactively to ensure that quality standards are metEnsure timeous resolution by the team to any people challenges raised internally or externallyEnsure team members adherence to administrative requirements like timesheets and leave management Skills, competencies and abilities: Excellent communication skillsProblem Solving skillsPlanning & OrganisingTime managementAbility to work under pressureContribute to the backup and disaster recovery plan and help to ensure that the business can facilitate business continuityIncorporation of best practices regarding documentation, monitoring, administration, and data managementMaintenance, reporting and evaluation of all infrastructure systems, including server hardware, Microsoft implementations and standardization Stakeholder Management Maintains and build relationships with internal stakeholders (programme staff, other support units, field staff)Maintains and build relationships with external stakeholders (service providers) People Management Ensure timeous and competent recruitment and adequate training of team membersEnsure high level plans are communicated and assigned to team members, with appropriate follow upEngage in the performance review process and provide performance feedbackEnsure that team members are managed proactively to ensure that quality standards are metEnsure timeous resolution by the team to any people challenges raised internally or externallyEnsure team members adherence to administrative requirements like timesheets and leave management Skills, competencies and abilities: Excellent communication skillsProblem Solving skillsPlanning & OrganisingTime managementAbility to work under pressure
