IT Manager (JB4907)Tzaneen, LimpopoR50 000 to R55 000.00 a month CTCPermanentA leading kitchenware company is seeking an innovative IT Manager to drive their technology operations. Specializing in appliances designed to enhance the cooking experience, they combine functionality and style to deliver exceptional value. Known for their commitment to customer satisfaction, they offer perks like free delivery, hassle-free returns, and comprehensive warranties. The IT Manager will oversee seamless network operations, effective CRM and ERP system management, and robust data security measures to support the company's growth.Minimum Requirements:National Diploma in Information Technology or equivalent certification, along with A+, N+, and Microsoft Certifications5–10 years of IT Management experience and a minimum of 8 years of hands-on experience in computer hardware, software, networks (installation and administration), troubleshooting, and security protocolsProficiency in managing Microsoft Windows and Server Operating Systems, Active Directory, Terminal Services, IIS, Web Services, and email/internet programsExpertise in database management, including structure, data access, and extraction, with experience in Sage 300 (Accpac) and Sage CRM (front-end and back-end)Skills in SSRS Report Writing, WMS (Warehouse Management System) integration, API integration, and basic debugging with Java or Angular JSStrong leadership and supervisory capabilities, with proven experience in team building and effective decision-makingAdvanced communication skills, both verbal and written, coupled with solid presentation and listening abilitiesExcellent time management, organizational, and stress-handling skills, ensuring efficiency in a high-pressure environmentDemonstrates honesty, trustworthiness, respectfulness, and cultural sensitivity while maintaining flexibility to adapt to dynamic business needsDuties and Responsibilities:Oversee and evaluate information systems, electronic data processing, and telecommunications systemsDevelop and implement policies and procedures for data processing, system operations, and user accessPlan, manage, and control IT budgets and expendituresHire, supervise, and manage IT personnel and contractors for systems design, development, and administrationTroubleshoot and resolve hardware, software, and network communication issuesStay updated on hardware, software, and system functionality to ensure optimal operationsManage network access, user accounts, and system security, including enforcing password protocols and managing firewallsProvide training and support to users on technology systems, including one-on-one assistance as neededMaintain accurate inventory records for hardware, software, and resourcesEnsure proper configuration, functionality, and maintenance of backup solutions to prevent data lossImplement and test disaster recovery plans regularly to ensure data integrityOversee the management of essential company software, including CRM and ERP systems such as Sage 300 (Accpac) and Sage CRMCoordinate communication between developers, project managers, and end users for efficient system functionalityProvide first-line support, escalate complex issues to developers, and ensure test, development, and live environments are accessibleManage workstations, hardware installations, updates, and software functionalityMonitor and recommend improvements for the company's information and communication technologiesPerform regular backups, particularly before major updates or changes, and log repairs and maintenance needsMake recommendations for sourcing and purchasing new technology resourcesPerform additional IT-related duties as required
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