IT Infrastructure SupportAn exciting opportunity within Energy at Work Projects is now available! We are looking to appoint an IT Infrastructure Support individual; highly motivated, goal-oriented, and organized with extreme attention to detail who is looking for a chance to be part of a dynamic organization that offers an opportunity to establish a dynamic career in outsourced services.Roles and Responsibilities:IT Support:Installing and configuring computer hardware, software, systems, networks, printers, and scanners.Monitoring and maintaining computer systems.Providing technical support across the company and for call center campaigns.Setting up AD Accounts for new users.Setting profile passwords.Repairing and replacing equipment as necessary (Warranties to be checked first and discussed with Line Manager before any repairs are made).Testing new technology.Training staff on new technologies and processes.Escalating all Senior IT Queries to System 5 and keeping a follow-through until the query has been resolved.Managing third-party equipment for any campaigns that are being managed by EAWP.Discussing all equipment, technology, installation, etc. changes with the Line Manager.Administration:Updating action register.Assisting the Equipment overseer with the equipment tracker.Completing all required tracker reports.Documenting all equipment issuing.Responding with a solution or status of all calls raised within 2 hours.Equipment ordering.Requirements:Matric; an IT-related certification would be advantageous.6 months - 1 year experience in IT Support/IT Administration.Computer literate.Microsoft Word, Excel, and Outlook knowledge (Essential).Your Job Description is subject to change during your employment based on Management discretion.Urgent Hire - If you have not heard from us within 2 weeks, please deem your application as unsuccessful; however, we will retain your details on a database for future opportunities.
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