It Hardware Asset Analyst

Responsible for the coordination of the IT Hardware Asset and Mobile Device function across the organisation

Responsible for the end-to-end management and allocation of user contracts, including Data, Voice, SMS and contract renewals
Configure IT Hardware Assets and Mobile Devices using the corporate standard, setting the device up or extending the line to test device functioning
Manage the process of activating sim swaps, new sim cards as well as terminating sim cards on behalf of business
Manage inventory and assignment of IT Hardware Assets and Mobile Devices and sim card to the correct people and departments
Process any application of contract transfer from SBV to personal contract in accordance with the agreed upon processes
Responsible to tag all IT Hardware Asset and Mobile Devices to maintain an up-to-date database
Track and manage all IT Hardware Assets and Mobile Device movement throughout its operating life, maintaining accurate records of phone lines, third party delivered IT Hardware assets and Mobile Devices and services, including reallocations, repair work and new and decommissioned items.
Identify, report on and monitor the recovery of IT Hardware Assets and Mobile Devices from exiting personnel
Deploy and support cell phone applications to enterprise cell phone device operating systems to monitor adherence to policies and procedures
Actively resolve enterprise and handheld issues, escalating where necessary
Liaise with vendors to determine product availability, pricing changes, upgrades, and new IT Hardware Asset and Mobile Device releases.



Analyse, monitor and report on IT Hardware Asset and Mobile Device Usage and Performance

Analyse and report on daily inventory scans for IT Hardware Assets and Mobile Devices to monitor usage throughout their life cycles, identifying trends and/or discrepancies and providing recommendations to the IT Asset Hardware Manager
Responsible for Mobile Device provisioning, troubleshooting, and lifecycle management, reporting on active devices and usage
Analyse, ascertain and report on whether IT Hardware Assets and Mobile Devices are remaining productive and cost efficient, providing recommendations to the IT Hardware Asset Manager where necessary
Identify and propose plans to dispose of IT Hardware Assets and Mobile Devices before turning to liabilities
Decommission unused IT Hardware Assets and Mobile Devices and contracts as per company policy and remove them from the asset register
Explore different opportunities and provide recommendations to the IT Hardware Asset Manager to maximise unused or partially used IT Hardware Assets and Mobile Devices in order to receive full efficacy and return on investments
Report the utilization of data and minutes and propose suitable packages for users
Follow up daily on user queries, soft lock, abuse and unlock locked mobile devices
Block stolen mobile devices, inform the mobile device carriers, update asset register and Configuration Management Data Base (CMDB) on the relevant platform.
Participate in various smartphone upgrade projects and facilitate testing the proposed devices



Coordinate the financial management of IT Hardware Assets and Mobile Devices

Evaluate and benchmark vendor IT Asset Hardware and Mobile Device pricing options and maintenance programmes, proposing suitable recommendations in terms of contracts, mobile devices and IT hardware assets
Monitor and report on centre Voice and Mobile Device bills and compliance, identifying and reporting on trends, including but not limited to spend, time of usage and abuse, escalating where necessary
Act as the single point of contact for the purchasing/upgrades of cellular accounts/contracts and IT Hardware Assets as per SBV policies and process, with Procurement
Validate and maintain monthly invoices from telecom vendors, usage report and costs
Assist the Finance Department with account reviews, invoicing, disputes, reconciliation and payment approvals, identifying and investigating anomalies with vendors and users
Perform monthly billing analysis for several data carriers for plan assignments to minimize monthly costs.



Administer and maintain all reporting and registers

Adhere to Call Logging Processes and Procedures to analyse and report on trends, providing recommendations
Conduct quarterly audits to establish the accuracy of registers and reporting of the IT Hardware Asset and Mobile Devices across the organisation
Manage all administrative processes related to IT Hardware Asset Management and Mobile Device Management
Track all IT Hardware Asset movements end to end and upstate on the respective registers as well as on the master CMDB on the relevant platform
Maintain and Support monitoring and reporting of SIM Cards, APN solution and internet/data
Compile and distribute monthly reports to the Centre managers on the usage and queries of IT Hardware Assets and Mobile Devices, providing recommendations to the IT Hardware Asset Manager



Support the Governance of IT Hardware Assets and Mobile Device Management

Adhere to the IT Hardware Assets and Mobile Device management process and liaise with the Security teams to put in place IT Hardware Asset and Mobile Device Management software and controls
Support the IT Hardware Asset Manager in the development and implementation of procedures and policies for IT Hardware Asset and Mobile Device management, such as commissioning, deployment, maintenance, reallocation and replacement processes
Develop and maintain end user and Mobile Device helpdesk documentation and provide training on how to use various telecommunications equipment and software



Create and Maintain internal and external stakeholder relationships

Liaise with service providers regarding Mobile Device upgrades, new applications, SIM swops, monthly usage analysis and handset replacements
Support and train centre managers to effectively manage active services
Follow up on Vendor queries such as invoice disputes, incorrect billing and credits
Follow up on new orders or Mobile Device repairs on weekly basis
Liaise with finance regarding invoices and follow-up in terms of whether they have been processed and paid
Remotely assist customers with any problems
Liaise with Mobile Device operators regarding any hardware faults



Live the organisation culture within one's area

Live the department's values while inspiring confidence and generating excitement, enthusiasm and commitment towards the mission.




Minimum Requirements: Experience

4 years' experience in a IT Service Desk or Call Centre role, preferably in the Telecommunication space of which 2 years' experience must be within an ITIL aligned asset managed environment

Minimum Requirements: Education

Business Intelligence certificate (advantageous)
Relevant IT diploma/ degree or MSCE or MCITP
ITIL certificate (Advantageous)


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