It Engineer

Requirements: Higher Certificate in IT / Higher Certificate in Information Systems Higher National Diploma in TechnologyBachelors' Degree in IT (advantageous)A+ and N+ Certification2-3 years' experience in related fieldSpeak English fluentlyResponsibilities & DutiesAnalyzing and interpreting the requests to ensure the classification, prioritization and escalation of the requests are correct.Work closely with other teams to ensure the quick resolution of faults and the user and/or client are kept updated on the progress in relation to the resolution of the fault.Addressing the issues logged by the clients in a professional and timely fashion.Tracking and updating logged requests.Service Desk / Server / Desktop SupportAbility to troubleshoot hardware and software issues around Microsoft and Linux technologiesAbility to research and solve problems/challenges on a day to day basis