IT Manager Job DescriptionAt Level-Up, we're seeking a highly skilled IT Manager to lead our technology team and drive innovation in our AWS cloud-based server platform. As a key member of our Senior Operations team, you'll be responsible for overseeing our network infrastructure, ensuring secure and reliable client connections, and optimizing our IT systems for scalability and efficiency.This is an exciting opportunity for a seasoned IT professional to take on a leadership role and contribute to the growth and success of our company. If you're passionate about technology, leadership, and continuous improvement, we encourage you to apply.Key Responsibilities:Team Leadership: Foster a culture of teamwork and accountability within the IT department, supervising, mentoring, and upskilling a team of IT technicians.Network and Computing Infrastructure: Design, plan, and support network and computing infrastructure, both on-premises and cloud-based, with expertise in AWS (Amazon Web Services) required.Troubleshooting and Analysis: Conduct troubleshooting and analysis of workstations, servers, and network equipment, providing clear, actionable feedback to senior management.Reporting and Collaboration: Report directly to the COO and collaborate closely with the Senior Operations team, providing regular updates on IT system performance and security.Requirements and Expertise:Leadership Qualities: Proven leadership qualities with a focus on teamwork and accountability, with a degree or diploma in IT Networking or a related field.Technical Expertise: Minimum of 4-5 years of relevant experience in IT management, with certification and hands-on experience with AWS or Azure Cloud Platform.Communication Skills: Strong communication skills with the ability to manage and report effectively, with experience in a start-up or fast-paced environment advantageous.Personal Attributes:Self-Awareness: Self-aware with values that align with the company's culture, with a hardworking, well-organized, and efficient approach to work.Problem-Solving Skills: Meticulous attention to detail and proactive problem-solving skills, with the ability to thrive in high-stress situations and under pressure.Continuous Improvement: Passionate about continuous improvement and innovation, with effective communication at all levels within the company.
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