It Call Planner

REQUIRED LEARNING1-2 years IT Experience PreferredIT Qualification preferred1-2 years help desk experience preferredITIL V4 Foundations certificate (advantageous)KEY JOB OUTPUTSLog all customers reported faults on the system.Manage and track the reported fault.Dispatch the Technicians to attend to the reported faultCapture the reported fault progress status on the systemUpdate both internal and external customers wrt fault loggedEnsure you receive all Job Cards back from techniciansProcess all Job Cards on the systemEnsure all documentation is filledUpdate multiple systems where neededCORE COMPETENCIESExcellent written and verbal SkillsPositive attitudeExcellent organisation skillsExcellent analytical and problem-solving skillsAn ability to work to tight deadlines and within constraintsGood Listening skillsEthicalTeam playerAbility to perform under pressureAble to work independentlyAn understanding of the service delivery environment and stakeholder interestsGood communication skillsAttention to detailReliable and able to produce a high quality of workDisplay excellent attention to detail and the ability to manage work processesAPPLICATIONS/ENQUIRIESEmail your CV and motivational letter