It Call Planner

REQUIRED LEARNING
1-2 years IT Experience Preferred
IT Qualification preferred
1-2 years help desk experience preferred
ITIL V4 Foundations certificate (advantageous)

KEY JOB OUTPUTS
Log all customers reported faults on the system.
Manage and track the reported fault.
Dispatch the Technicians to attend to the reported fault
Capture the reported fault progress status on the system
Update both internal and external customers wrt fault logged
Ensure you receive all Job Cards back from technicians
Process all Job Cards on the system
Ensure all documentation is filled
Update multiple systems where needed

CORE COMPETENCIES
Excellent written and verbal Skills
Positive attitude
Excellent organisation skills
Excellent analytical and problem-solving skills
An ability to work to tight deadlines and within constraints
Good Listening skills
Ethical
Team player
Ability to perform under pressure
Able to work independently
An understanding of the service delivery environment and stakeholder interests
Good communication skills
Attention to detail
Reliable and able to produce a high quality of work
Display excellent attention to detail and the ability to manage work processes

APPLICATIONS/ENQUIRIES
Email your CV and motivational letter