About Electrum:Electrum is an exciting B2B tech company. We partner with some of South Africa's biggest household names, enabling them to open up their customers' access to payments and digital goods and services. We love that the projects we work on touch the lives of millions of South Africans every day, making a real difference.We hire the best of the best and we offer great opportunities for both personal growth and career progression.Job Summary:IT Business Analysts engage directly with Electrum customers to elicit, agree on, and document requirements. They work with the development teams to deliver complex, technical projects. The role requires a strong understanding of computer systems and programming.The key responsibility is to ensure that the end product delivered by Electrum meets our customers' requirements and expectations. This ensures that there are no surprises for either Electrum's customers or the development teams.Key Responsibilities:Requirement AnalysisIdentifying critical project stakeholders and performing stakeholder management.Workshopping and facilitating meetings in order to gather requirements.Performing research, solution design, requirements analysis and customer input elicitation.Technical AnalysisDocumenting requirements bridging technical information with business.Understanding and converting business needs into technical specifications and create comprehensive documentation including diagramming.Clarifying requirements to the development teams, including the technical jargon used in the industry, as well as discussing requirements with technical staff at our customers.QualityEnsuring quality by ensuring that the technical solution delivered fulfils the customer requirements.Creating testing in the form of documentation and tooling that is used by the development team.Supporting the development team during testing with the customer.Verifying test results and ensures customer requirements are met during the testing cycle.Ensuring compliance with industry standards and that regulatory requirements are met.Continuous ImprovementStaying up-to-date with industry trends and best practices.Suggesting and implementing process improvements.Coaching and mentoring team members.What You Will Do:Be fully involved in the technical aspects at Electrum:understanding 3rd party APIs and being able to map between different stakeholder's APIs (without developer assistance), including Electrum's APIs;critically evaluating test evidence, e.g. by looking at traces, to ensure that the tester has tested all the scenarios correctly;creating test servers and using technical testing tools like Postman, to create test packs;contributing towards technical internal discussions with developers, with regards to software architecture, requiring a technical understanding of the Electrum product;being an SME (subject-matter expert) for the Electrum products in your team.Office and Travel Requirements:You may be required to travel as part of this role (at the expense of the company).This is an office-based role.For the interviews, you must be available in-person at our Cape Town offices.RequirementsBachelor of Science or Engineering or related discipline (e.g. BCom IT).2 - 4 years working experience relevant to the degree, or 1 - 2 years in an IT Business Analyst roleExperience in analytical thinking and writing.Experience with customers and communicating in cross-functional teams.Preferred Experience:At least 2 years experience as a Business Analyst or similar role.A Business Analyst certification.Experience in the payments space.Experience working in agile development teams.BenefitsWe have created an high-performance culture where you can expect:Career growth - Delivering world-class financial services software products in a fast-paced company is not easy, and it takes an insane amount of effort. But in return for your effort you'll get hands-on experience working on products that are used by millions of people, and a high quality work experience that will accelerate your career faster than anywhere else.Transparency - We openly discuss strategy, finances, salaries and other major decisions.Autonomy - We know you'll be able to make good decisions if you have good information, and we trust you.Shared Vision - You'll be able to shape a vision you can believe in - on how to build the future of financial services.Work-life balance - You know when your brain has switched off for the day and you need to go for a hike or coffee shop with a view, but you also know when your team needs help to bring that strategic deliverable home. At Electrum you will be expected to know when you deserve that time out, and when you need to knuckle down and get the work done.These are few practical ways we practise the culture we are so proud of:Flexible work hoursOnsite gym and shower facilitiesDaily cooked lunches and a stocked kitchen for the afternoon nibblesTeam socialising like hikes, getaways, and dinnersA generous leave policy, starting at 20 days per yearA recreational area with foosball, table tennis and an OculusFatsaks scattered around the office for deep thinking or meditationIf this sounds like a role and place where you can spread your wings, please apply now.We have created a safe, transparent environment where:We know mistakes happen, and that's okay. We even have a three-step approach to dealing with them: Tell everyone about itFix the mistakeTell everyone about the solution You are responsible for your actions - both the successes and the failuresWe talk openly about salaries and bonuses. At Electrum, we believe it's evident why some people earn more and others a bit less. It's like being on a sports team where salaries are widely known.
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