Job Overview
Date Posted: Posted 1 week ago
Location: Johannesburg, Gauteng
Job Title: Internal Sales / Office Manager
Education Level: Diploma
Job Level: Management
Minimum Experience: 8 - 10 Years
Internal Sales / Office Manager – Midrand, Johannesburg.
The Internal Sales Manager / Office Manager will lead, guide and inspire internal office sales staff to deliver exceptional customer service and provide the Sales Manager with confidence in department management, promptly addressing issues.
Duties and Responsibilities:
Critical Success Factors:
Motivating and managing the internal sales team effectively.
Proficiency in internal systems management.
Technical knowledge relevant to product offerings.
Understanding of market dynamics and the company's position within it.
Consistent delivery of high-quality service.
Commitment to team development.
Managing Internal Staff:
Supervise approximately 10 staff members, including receptionists, sales support, and front desk personnel.
Set performance standards, foster a customer-centric approach, and encourage continuous improvement.
Provide training, support, and guidance to enhance team performance and talent pipeline.
Maintain discipline regarding timekeeping and leave management.
Conduct internal meetings and performance reviews, ensuring effective communication.
Keep Sales Manager informed of any emerging issues.
Controlling Internal Business Systems:
Serve as the primary user of the Syspro system, training and supporting team members in its optimal use.
Ensure adherence to established processes and procedures, identifying and addressing performance constraints.
Coordinate with other departments to align internal sales operations with organizational needs.
Manage order books, production planning, stock control, and credit management.
Assist Logistics Manager with transport planning and execution.
Oversee credit, refunds, complaints, returns, and non-conformance reports (NCRs).
Technical Knowledge:
Acquire comprehensive knowledge of products, industry standards, applications, installations, warranties, and construction processes.
Manage complaint procedures effectively.
Understanding Market and Products:
Understand the company's relevance strategy, target markets, and customer needs.
Monitor interactions with customers to enhance their experience and address issues promptly.
Stay informed about market trends and communicate findings to the Sales Manager.
Providing High-Level Service:
Deliver superior service to internal and external customers, ensuring accuracy, consistency, and timeliness.
Communicate clearly and concisely, assisting customers in understanding products and systems while managing expectations effectively.
People Development:
Apply key group concepts and support team members in their application.
Identify opportunities for personal and team development and collaborate with the manager on learning and improvement initiatives.
Requirements:
Matric certificate (with strong mathematical skills)
Relevant tertiary qualification will be beneficial
Solid experience in managing, developing and motivating teams
Strong on systems: MS Office (Word & Excel); familiarity with ERP systems preferred
Good communicator
Organized, detail-oriented, and able to work within defined parameters
Calm, consistent, and capable of working under pressure
Strong leadership skills with the ability to guide and motivate a team
Quick-thinking and adept at handling customer inquiries and complaints
Previous experience in a fast-paced service environment with direct customer interaction, sophisticated IT systems, and technical products management
Own vehicle
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