Vanderbijlpark, South Africa | Posted on 05/30/2024The incumbent handles in-store floor sales. The Internal Salesperson works directly with store customers, provides them with specialist technical product information, and sells products to customers. The incumbent is required to be well presented with strong interpersonal and sales skills which allow for building and strengthening of customer relationships. We are looking for a people-oriented, energetic person to join our team!Key Roles and ResponsibilitiesAnalyses the market environments and identifies problem areas as well as potential opportunities.Cold Calling.Answer the telephone.Reply to emails (enquiries, quotations, orders).Greet and service customers with a smile.Greet all customers when passing the retail area.Effectively manage the pay point.Ensure cash box area is neat and tidy.Ensure all petty cash is available.Ensure all daily stationery is available.Floor Sales:Direct customers to correct product location.Provide specialist technical information and knowledge.Offer technical solutions to customers.Promote marketing-related promotions and competitions.Promote the brand and franchise.Close sales - discounts, invoicing, orders, COD accounts, or 30-day accounts.Make sure all products are invoiced according to item codes and stock descriptions.Provide customers with quotations.Follow up with quotations not processed.Process and place customer orders.Follow up with suppliers for customer orders.Assist customers with returns/exchanges of goods.Provide customers with feedback regarding the progress of their orders.Follow up with suppliers regarding stock orders for the store.Identify new and potential clients that can form part of the customer base.Assist stores with receipt of stock and stock count.Update success tracker on a daily basis.Day-end cash-up and balancing of all monies (account, credit card, cheque, cash).Learn about other department heads & managers to direct customers in the right direction.RequirementsSenior certificate or NQF4 equivalent.SA citizen or valid work permit.At least 1 year experience in sales or internal sales.Experience in an electrical environment is advantageous.
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