CipherWave is a South African Internet Service Provider (ISP) that provides growing businesses with a range of solutions to help them connect, communicate, and collaborate with their customers, employees, and suppliers. We own and manage our own network infrastructure, which enables us to provide efficient, speedy services and support that our customers can count on 24/7.
CipherWave, being a leading Internet Service Provider, is looking to hire an Internal Sales Consultant to:
Ensure that there is a maintained relationship within every customer account, within your allocated account base and any new customer that you acquire.Prospect for and develop/grow new customers to ensure that your monthly sales quote is achieved.Ensure that a strategy and a daily tactical plan is in place to maximize cross-selling, upselling, and renewal opportunities to maintain a healthy sales pipeline, sales forecast, and sales net new closure of new business sales guided by your allocated new business sales target and allocated customer base.Responsibilities and Duties: Identify any possible threats, competitors, and consultant influences that may cause the customer to consider any form of cancellation.Ensure that you consistently meet agreed, net of churn sales, new business targets.Weekly monitoring and reporting of contract renewal dates, and renewal proposals to maintain extremely high customer retention levels.Utilize and incorporate competencies of the services of any of our "Sales Specialist" & "Product Managers" to ensure that we offer our customers the best possible solutions and options for their business.Foster an atmosphere of self-study regarding trends in the Telecommunications market to ensure that the company is viewed as a leader within our industry.Ensure that daily customer sales calls, sales contact, and update calls are adhered to.Ensure that you remain relevant within the operational, finance, and support workflow process to support your customer via these touchpoints.Attend all Sales and Relevant Internal meetings timeously.Work attendance is to be in line with the company set work timelines.Must be able to develop and build a cross-sell matrix (white space report) against your account base as part of your account planning strategy and tactical approach.Understand each customer's business segmentation, industry, and core line of business to offer suitable advice and solutions to the customer.Reporting via the CRM system which will include your sales forecast, sales pipeline, and sales activity to be submitted to your reporting line on a weekly basis or whenever requested.Must be able to work as part of the sales team and extended departments on special projects and initiatives.Meet or exceed your agreed monthly sales targets as set out by your line manager.Must be well-spoken with extremely professional telephone skills and manners.Must have the ability to write and quote customers via Email with excellent Email etiquette.Must be able to adhere to the company Vision, Mission, and values at all times in a responsible manner.The above includes but is not limited to the required output.Desired Skills & Experience: Excellent telephone manner.Excellent time management and personal organizational skills.Ability to work to deadlines.Ability to work without close supervision.Ability to work closely with instructions.Excellent numeracy skills.Excellent verbal and written communication skills.Strong attention to detail.Proficient at Microsoft Office.Proficient use of Excel.Proficient and demonstrable use of CRM systems, preferably Salesforce.Telesales skills, must include cold calling experience.Ability to demonstrate effective interpersonal and influencing skills.Demonstrate a good level of negotiation skills with internal and external customers.Minimum Requirements: Minimum of 2 years of Internal Sales experience required within the technology industry.Matric; additional Sales training is an advantage.Additional Requirements: Well presented.Professional.Enthusiastic.Self-motivated and driven.Flexible.Patient.Proactive.Punctual.Sense of humour.Should you not hear back from us within 2 weeks of your application, kindly deem your application unsuccessful. Please note all applications are subject to EE Requirements.
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