Internal Customer Service & Workshop Administrator #Stock #Fmcg #Industrial

*Please note, this is an in-office position in Edenvale.
*Viable candidates MUST be fluent in Afrikaans & English.
A well-established and stable wholesale distributor and repairer of tools and machinery is seeking a bi-lingual (Afrikaans & English) Internal Customer Service/Workshop Administrator to join their thriving Edenvale team.
You would be responsible for the administration of the repairs and servicing of the company's tools and machinery as well as the full function of customer care and service.
Requirements

Grade 12 or equivalent
Fluent in English & Afrikaans
Strong customer service experience/ability
Proficient in Microsoft programs, i.e., Excel, Email, etc.
+ 2 years Syspro or similar operating system (Pastel, SAGE, etc.) knowledge advantageous
Experience in After Sales Service is an advantage
Driver's license and own transport would be an advantage

Main duties

Responsible for providing a positive after-sales service experience to all customers.
Accountable for handling customer complaints/queries efficiently, ensuring clear communication, written and verbal, on all Returns/Complaints, to all internal and external customers.
Responsible for ensuring all repairs or returns processed in the workshop are captured on the RMA system, efficiently and accurately, and within the company's stipulated lead time.
Ensure accurate records are kept of all repairs/jobs done, including cost of labor and spares issued to be captured in the RMA & WIP Program.
Ensure repair costs are monitored to ensure economic feasibility to the company.
Ensure out of Warranty Repairs are costed and quoted to the customer, using the RMA Program, thereby ensuring profitability for the company.
Work with the Workshop Manager to develop and implement internal systems to record returns, repairs, and credits, ensuring the information is reported to Senior Management monthly.

This post is perfect for someone who enjoys a steady, secure environment.
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