Key Responsibilities:
Coordinate along with other team members the capturing, assignment and monitoring of resolutions and closures of customer complaints using the CSM system.
Together with other team members, coordinate the maintenance of branch & Field information across various stakeholders & systems e.g. BCMS; Key holders; contact details.
Facilitate non-merchandise administration order/payment processes for Gift Cards; Rentokil etc - those not covered by Group services.
Together with other team members, coordinate the ordering for New Store Opening/Enlargement (stationery, hangers, EAS).
Maintain structure database on the company's communication platform (Yoobic) (User profile creation, password resets, etc.). This will include weekly coms calls with the service provider to improve / maintain service levels / discuss new ideas that could benefit the Division or Group.
With other team members, coordinate the maintenance of the Group Store Development report for the Sports division.
Maintain records & follow up on investigations - assist in obtaining additional information required by the Field Manager for the investigations.
Qualifications and Experience:
Ideally the individual will have a relevant tertiary commercial qualification.
Skills:
The candidate must have aptitude for digital technology.
A strong understanding of operational risk.
Advanced Office (MS Word, MS Excel) knowledge.
Behaviours:
Adhering to Standards - Ensures quality and compliance in the delivery of their work.
Continual Improvement - Actively seeks opportunities to continually improve processes.
Decision Making - Analyses complex situations to ensure effective and timely choices.
Driving & Persevering.
Leading Others - Inspires and guides others to achieve collective goals.
Meeting Customer Expectations - Consistently delivers exceptional customer service.
Planning & Organising - Uses a structured approach to effectively manage tasks.
Relating & Networking.
Preference will be given, but not limited to candidates from designated groups in terms of the Employment Equity Act.
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