Job DescriptionTo review, evaluate and analyse user needs to document system requirements and create system specifications that drive system development and implementation of overall business objectivesIdentify Business needs and opportunities for improvement and optimisation in a well organised, effective and planned mannerAssess, analyse and optimise end-to end business processes to improve business efficiencies, customer/employee experience and remove inefficient processes to meet new requirements.Analyse data, workflows and business processes to inform business decisions and align development of solutions to be implemented to business problemsIndicate where processes can be improved or automated and facilitate implementation thereof,Collaborate with stakeholders to analyse requirements to deliver solutions to business problemsConduct market research and competitor analysis as and when requiredProvide input to business cases and cost benefit analysis when requiredCreate process maps, user stories, requirement documentationTest and evaluate solutions and confirm with stakeholders that business needs are metCommunicate finding and recommendations to stakeholdersStay up to date with industry trends and best practicesFacilitate and coordinate the end-to-end implementation of prioritised and approved projects.Develop, encourage and nurture collaborative relationships within business and/or across the FRG, within teams and functional/technical teams to enhance work delivery, collaboration, contribution, innovation and optimisationAssess own performance through seeking timely and clear feedback and request training where appropriate.Develop new insights into situations and apply innovative solutions to make organisational improvements.Ensure compliance to legislative and audit requirements and adherence to relevant processes.Compile reports that track progress against committed and target datesGuide business to make informed decisions during analysis interactions and throughout project implementation and operationalisationFocus on providing optimal services and improving service delivery processes to meet or exceed customer expectation.Soft Skills RequiredAnalyticalStrategic thinkingCommunicationCollaborationProblem SolvingAdaptabilityTime managementLeadershipPlanning and OrganisingQuick learnerRequirementsBachelor's degree in business administration, computer science or related field or equivalent diploma2+ years of experience in business analysis or related roleStrong analytical and problem-solving skillsExcellent communication and interpersonal skillsAbility to work in a team, collaborate and facilitate stakeholder engagement and be engagedMust be able to plan well and work in a fast-paced environmentAdditional advantage will be experience with data analysis tools and techniquesAdditional advantage in business analysis (CBAP, CCBA)Build working relationships across teams and functional lines to enhance work delivery, collaboration and innovation.#Post#FNB#LI-SM7Job DetailsApplication Closing Date02/10/24All appointments will be made in line with FirstRand Group's Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.
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