Creating purposeful careers as we build the future of contact centre solutionsOur Commercial Contact Centre client has career opportunities available for Insurance Consultants based in Auckland Park. The insurance consultant role is focused on providing an end-to-end service and support to brokers.
Key Responsibilities Providing telephonic/email support to the intermediary on record, authorised representatives from the brokerage, and broker services.Dealing with general insurance and policy-specific enquiries.Dealing with issuance of new policies, policy maintenance, renewal, and agricultural aspects of policies.Assisting to resolve all insurance queries within required timeframe and compliance requirements.Undertaking client follow-ups when policies are cancelled to ascertain the reasons and attempt to retain the policy on the books.Adjusting premiums in line with new asset values.Managing client expectations on expected turnaround times for submitted requests.Adhering to underwriting criteria and regional requirements.Assisting in profiling the client with the best suitable product and underwriting criteria.Advising brokers to ensure that we meet clients' needs in terms of the correct cover and product.Assisting in implementing solutions for improvement.Standing in for consultants should they be absent or on leave during busy periods or absence of key resources, assisting where required.Minimum Requirements Matric/Grade 12A relevant insurance-related qualification (e.g., NQF level 5) would be advantageous.Proven work experience in commercial and agricultural policy administration and underwriting within the short-term insurance industry.Minimum of 3 years' experience in short-term insurance commercial lines and/or agricultural assets.Working Hours 08h00 – 17h00 Monday to Friday Should you not hear from us within 14 days of applying, kindly consider your application unsuccessful for this role. SkillsCommunication, Insurance, Planning, Support, Business Process Outsourcing (BPO), Sales.
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