Would you like to be part of a value-driven, commercially oriented international environment where we enable global trade every day? We have an opportunity for an Inland Operations Manager to join our team in Durban.
As an Inland Operations Manager, you will be responsible for working with the Area Delivery leader and Inland leader peers to set the strategic direction for Inland Delivery. You will structure, staff, and manage the Inland Delivery Multi-carrier & LCL team to run the business efficiently in accordance to defined product commitments, and build an engaged organization with continuous development of all individuals' skills and identify talent potential to coach on an expedited development trajectory. In addition, you will lead the team on Maersk's transformation journey through adoption of new ways of working with an emphasis on digital-driven habits internally and with customers.
WHAT WE OFFER: When you join Maersk, you'll find that the world is your workplace. You'll work in a culturally diverse, stimulating environment, surrounded by new ideas and different ways of doing things. We believe in individual performance within highly professional teams supported by our distinctive values. To us teamwork means acceptance, respect, dedication, and the idea that we can achieve more when we all pull together.
Living our values means competing in the marketplace in an ethical way so our name is synonymous with being a credible and valuable business partner. Through Constant Care and Humbleness, we strive to prepare for the future, while never forgetting that our customers and competitors are key to our ability to improve. In our daily work Uprightness and Our Employees mean that transparency and accountability in everything we do go hand in hand with being an inspiring, challenging place to work. At Maersk, we take pride in hiring the best person for the job – irrespective of gender, age, nationality, or religious belief.
KEY RESPONSIBILITIES: Drive Inland Delivery & LCL functional outcomes:Execute inland first mile solutions in a reliable, predictable and efficient manner.Set and lead teams through clearly defined annual targets rooted in objectives balancing quality, cost, and consistency.Monitor service quality of Inland Delivery across customers and act on non-compliance to defined product or customer standards.Ensure Delivery teams provide speedy Inland order issue and exception resolution with CX through case management.Work with internal stakeholders to fine-tune all facets of running Inland Delivery: Safety (HSSE), Control (Finance), Cost (Procurement), Product Standardization (Product / Sales), Process Efficiency (CI) etc.Ensure LCL shipments are executed within established timelines meeting customer and organizational expectations.Full ownership of job costing and invoicing for LCL and Inland shipments.Develop and sustain a capable Inland Delivery organization:Build teams with strong orientation towards delivering superior Inland customer quality.Identify / attract and retain talent and equip them with an ambitious learning plan; offering constant opportunities to practice innovation and change leadership.Ensure Inland Delivery team(s) are trained and practice in accordance with global standards for managing inland orders, safety, and local legal regulations.Map local risks (structural, seasonal etc.) to develop and maintain business continuity plans.Drive cost to serve focus:Work consistently to reduce cost to serve to remain competitive on both quality and cost in changing market conditions.Manage Inland Delivery capacity according to guidelines from procurement, demand and service requirements.Actively monitor and manage volume trajectory of customer base; work with CX and Sales to reduce churn and expedite new and additional business conversion.Constantly feed timely market and customer information back to Product and Sales.WHO WE ARE LOOKING FOR: Minimum 5 years' experience leading a team in logistics operationsStrong background in Inland delivery and LCLInland-savvy mindset to quickly convert opportunities to business impactsAbility to lead, coach and motivate large teams including leaders or othersAbility to operate successfully in a complex environment with multiple internal and external stakeholders across several levelsAbility to prepare and execute a business plan to run a large operation with variable demandsLead an organization to prepare and respond with resilience to a business environment influenced by various external factorsStrategic thinking and executionTech savvy mindset to optimize our new ways of working
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