Information Technology Support Technician

Obsurv Technologies is a young and growing company making strides in the IT industry. We specialize in providing bespoke IT solutions to our clients and complete IT Support. We are looking for a Senior IT Support Technician for an on-site placement reporting to the director.Responsibilities:- Provide first- and second-line support via phone and in-person to end-users.- Diagnose and resolve technical issues related to hardware, software, and network infrastructure.- Assist with the administration of Microsoft Office 365 and Google Workspace.- Advanced troubleshooting of virtualization principles and Layer 1 - 3 networking.- Communicate effectively in English and follow established procedures for issue resolution and documentation.- Ensure compliance with client requirements, including maintaining a clean criminal record.Required Skills:- Proficiency in Microsoft Desktop OS (Windows 7, 8, 10, 11) and Server OS (Windows Server 2008, 2012, 2016, 2019, 2022).- Experience with all versions of Microsoft Office.- Advanced understanding of virtualization principles and Layer 1 - 3 networking.- Advanced understanding of networking protocols- Understanding of IT Security- Advantageous to have working knowledge of Sophos Firewalls, Microsoft Hyper-V, IP PBX platforms, and Ruckus NetworkingQualifications:- Relevant certifications or equivalent experience in IT support.- Strong problem-solving skills and attention to detail.- Ability to adapt to a dynamic work environment and work independently or as part of a team.Benefits:- Flexible working hours- Incentives for professional growth and certifications to support career advancement.
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