Based in Durban
Basic + company car + fuel + commission scheme
Drivers license essential
REQUIREMENTS:
Matric/ grade 12
At least N3 Technical qualification
Recognized Sales and/or Marketing Qualification
Minimum of 3 - 5 Years within a solutions selling environment
Valid driver's license essential - company car & fuel
3-5 years' experience in a "solutions selling" environment.
3 -5 years of experience in selling and specifying solar systems
RESPONSIBILITIES:
Visit customers and potential new customers according to a set daily calling cycle and, if applicable, a new business development schedule
Analyze and provide feedback on buying patterns of customers in geographical area in order to meet target objectives
Assess and manage all warranty claims, according to set policies & procedures
Provide ideas to increase sales within the area of responsibility
In conjunction with Territory Team Leaders and Regional Sales Managers, give input to the development of model stock for each customer to decrease rotations
Build and sustain great customer service levels and business relationships in support of business objectives
Build and sustain good internal service levels and business relationships with the Central functions in support of business objectives (Finance, HR, Marketing, Operations etc.)
Train customers to ensure they are kept up to date with technical product changes
Implement new marketing and promotion ideas and assist customers in aligning their strategy with that of the Company marketing strategy
Monitor monthly sales per customer, understanding reasons for volume gains/declines
Review scrap recovery by customer on a weekly basis and visit bottom performing customers to ensure the return of scrap is increased and optimized
Resolve or escalate all customer queries/complaints according to relevant policies and procedures
Determine customer requirements regarding POS material
Make recommendations on product enhancements for improved sales potential
Identify new business opportunities by finding potential dealers and distributors and cross-selling opportunities
Canvass and open new customer accounts based on their viability as future customers (includes assistance with the credit application process)
Update customer database by providing new information regarding new customers and/or updating existing information. Ensure 100% accuracy of all master data per geographical area (also critical for CRM purposes)
Review all customers in their area relating to performance adherence to KPAs
Report technical developments in the market to the Industrial Business Development Manager for escalation to the Technical/Marketing team
Track and report on competitor activity in the region
Engage regularly with Territory Team Leaders and Regional Sales Managers on performance against set targets for sales volumes, profitability, warranty compliance, scrap return rate, call cycle performance, and rotation performance
Set up monthly meetings to discuss action plans relating to overall debtors as per standard trading terms and conditions in line with targets
Curbed operational costs by reducing unnecessary expenses and adhering to expense policy
Conduct regular pricing surveys in the region and report findings to the Industrial Business Development Manager to maintain & grow market share
Ensure discounts are managed in accordance with set parameters
Achieve the relevant sales target in accordance with budget
Ensure compliance with all relevant sales and operations policies and procedures
Report any incidences of alleged misconduct/non-performance to Senior Management to ensure action is taken as required
Process all HR administrative issues accordingly
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