Industrial Engineer (Logistics)

As the technical account manager for our logistics vertical, you will be instrumental in optimizing the product delivery in collaboration with the Product Owner.
Your Role
Our team is small, so you will be fulfilling a core role BUT making a significant impact.
Client Liaison & Relationship Building:
Exception escalation on key notificationsDaily checks and journey/cycle accuraciesInternal Audit of Material MovementTransport Auditing and ReportingBuild Power BI reports on material movements and journey trackingBuilding custom reports based on client requirement in the logistics or load & haul verticalPerformance of internal and field operational audits.Client visits – logistics service deliveryLiaise with telemetry providers when onboarding a new clientTraining and support of client logistics
General Operational Duties:
Implementing Service Level Agreements (SLA) with various clientsAuditing the delivery of SLA's with clientsBuild Reports and analysis decks (Excel; Power BI)Log improvement and bug ticketsCreate, review and update support articles Ensure all services rendered to clients, as specified within their contracts, are fully satisfied, and complied with and that accurate and professional activity reports and analytical findings are timeously communicated.Create value with the logistics services and increase the number of clients using the offering
What we're looking for
BCom Industrial Engineering or similar.Data Analytics – Excel, PowerBI, SQLPeople engagement – conducting trainingFreshdesk – responding to tickets and creating supporting documentsProject managementPresentation and reporting on site evaluation – PowerPoint, Word.1-2+ years analytical experience.Medically fit to enter mine.Someone who is super passionate about data and reports.Would rather create a Power BI dashboard than eat chocolate.Your eye literally starts to twitch if you notice discrepancies.Problem solving runs through your veins
Bonus Points
You are an Engineer!1-2 years years of mining/logistics/ technology experience – advantageous.Experience with SQL; additional experience with BI & visualization tools.Curious and inquisitive, strong interest in diving deep into analysis, strong work ethic, capable of a high level of autonomy and creative contribution.Proficient MS Excel skills.Ability to work closely with multi-functional teams.Creative problem solver.Decisive and comfortable with fluid work responsibilities.
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