1. Day to day Operations Control and manage import process from receipt of pre-alert documents/shipment notification to final delivery to the customer Request for arrival notification from the shipping line/co-loader Register file on CargoWise once arrival notification is received from the shipping line/co-loader Ensure that all commercial documentation received tallies and is correct for customs clearance purposes Complete document checklist Submit documents to customs entry department Arrange and co-ordinate customs exams and regulatory stops Obtain extended releases Prepare shipping line release Ensure that NAVIS is updated 72 hours prior to vessel arrival Inform transporter of the arriving shipment by sending through a delivery instruction Update internal work notes on CargoWise - daily by 10H00 Generate status report to customer daily/progressively regarding the milestone event/progress of the shipment Monitor delivery with transporter and liaise with client services representative/customer Ensure that containers are uplifted and turned in within the prescribed times Prepare job profit summary and ensure invoice is sent to the customer within KPI Ensure all 3 rd party invoices are received, reconciled and sent to head office for payment within transactional periods Ensure all WIPs and accruals are attended to timeously Evaluate and resolve problems presented by team members Update milestones and internal work notes on CargoWise real-time Ensure quality is the primary focus in every task Assist in activities of team members 2. Management of Financials Verify customers credit terms prior to proceeding with the shipment Quality check accuracy of estimate prior to expediting shipment Prepare job profit summary collating of all disbursements, calculation of agency and finance fees Account for profit/loss on shipment Manage costs and negotiation of rates to ensure maximum profit Reconcile all 3 rd party invoices Ensure all shipments are handled in accordance to the companys profit margins Sign off job profit summary prior to posting local client/overseas agent costs Manage finance in operations WIP - (KPI 3. Management of Customer Relationship Liaise with client services representative/customer on a daily basis advising client services representative/customer of delivery and shipment status Receive orders from client services representative/customer requesting original documents/clearing instructions Generate status reports advising customer of progress Continuously improve customer turnaround times Customer refers to internal and external customers 4. Facilitate and ensure effective process management Imports: Register file on CargoWise once arrival notification is received from the shipping line/co-loader Ensure that all commercial documentation received tallies and is correct for customs clearance purposes Complete document checklist Submit documents to customs entry department Arrange and co-ordinate customs exams and regulatory stops Obtain extended releases Prepare shipping line release Ensure that NAVIS is updated 72 hours prior to vessel arrival Inform transporter of the arriving shipment by sending through a delivery instruction. Delivery instruction to include demurrage/detention period. Update internal work notes on CargoWise - daily by 10H00 Generate status report to customer daily regarding the progress of the shipment Monitor delivery with transporter and liaise with client service representative/customer Ensure that containers are uplifted and turned in within the prescribed times Prepare job profit summary and ensure invoice is sent to the customer Ensure all 3 rd party invoices are received, reconciled and sent to head office for payment within transactional periods Ensure all WIPs and accruals are attended to timeously Evaluate and resolve problems presented by team members Update milestones and internal work notes on Cargo wise real-time Complete and close shipment as per company SOP/ISO standard 5. Quality Management Check and double check to make sure minimal/no errors are made Provide quality service to customers and continuosly exceed their expectations Get it right the first time 6. Risk Management Ensure errors are minimal Ensure instructions are received/issued in writing and recorded Conform to SOPs