Job title : ICT Technician
Job Location : KwaZulu-Natal, Richards Bay
Deadline : December 18, 2024
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Description People Coordination; Plan, organise, lead and control activities to ensure sub-functional objectives are met or exceeded. Ensure effective communication within department.Provide Desktop and LAN Support.
Provide desktop and LAN support, by: Identifying, troubleshooting and resolving software and hardware problems. Liaising with relevant service providers to resolve hardware problems. Installing relevant hardware as required per user. Installing relevant software as required per user. Providing systems support to users in the event of system failure. Installing and relocating hardware and coordinating equipment servicing. Coordinating arrangements for briefings and demonstrations of new systems. Keeping abreast of current technology and latest trends. Performing general maintenance of ICT infrastructure.
Administer & Maintain ICT Network. Conduct ICT network administration, by: Setting-up network user profiles. Configuration of network printers and providing user access. Configuration of directories, menus and drive-mappings. Administering and monitoring the network to provide a stable and responsive environment. Assisting staff with the use of network resources. Troubleshooting network problems and monitoring thereof (e.g. file server traffic, usage and performance). Advising and assisting users in backup and restore procedures for local drives. Maintaining backup logs. Ensuring anti-virus software is current. Maintaining an up-to-date inventory of software and hardware.
Incident Management & Reporting. Maintain ICT Service Desk. Keeping log of reported problems. Prepare monthly and quarterly ICT reports.
Requirements Grade 12 Certificate A+/N+/ITIL/COBIT/MCP (Advantageous) National Diploma or Degree in Information Technology/Information Systems/Computer Science Honours Degree in Information Technology/Information Systems/Computer Science (Advantageous) 3 years operational experience in Information Technology Valid Code B Driver's License.
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