Brief Overview of the Role To manage and monitor all installed systems and infrastructure.
Install, configure, test, and maintain operating systems, application software and system management tools to ensure the highest levels of systems and infrastructure availability, performance, and security.To lead infrastructure and operational service delivery; identify and implement cost effective technology solutions addressing current and future technical requirements; ensuring stable, secure, consistent and reliable availability of IT services.
This includes:preparing for new or changed services to meet defined needs of usersmaintaining and enhancing the IT infrastructure and infrastructure components, including task automation via tools and codingmanaging and applying software updatesbuilding and managing systems and components in virtualised and cloud computing environmentsmonitoring the performance of systems and services related to their contribution to performance, security and sustainabilitybuilding, establishing, deploying, and maintaining the server and laptop/desktop infrastructure, security tools, applications, using the latest technology, across various locations, and to troubleshoot the infrastructure issues, to ensure consistent and reliable availability and access to mission-critical applications.
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To optimise cloud services management and costs by analysing usage, risks and associated licensing models and dependencies.
Provide cost monitoring, recommendations, and advice to help maintain cloud infrastructure in optimal configuration from a budgetary and risk perspective in line with contractual, license and regulatory obligations.To oversee the maintenance and adherence to data management policies and IT governance frameworks.To ensure that databases are functional and always backed up.To supervise the database and service delivery/helpdesk functions which ensures availability, stability and performance of IT services delivered by infrastructure teams/service providers.Key Responsibilities Infrastructure and Operational Service DeliveryInformation Technology ManagementInformation Security ManagementStakeholder Relationship ManagementCost OptimisationTeamwork and Self ManagementQualifications: Bachelors degree or equivalent (NQF level 7 or equivalent) in information technology, computer science, system administration or a related field.Post-graduate Degree or equivalent (NQF level 8) in information technology, computer science, system administration or a related field would be advantageous.Experience: 3-5 years of database, network administration, or system administration At least 4 years of hands-on IT experience supporting and resolving diverse desktop software and hardware issues At least 3 years experience supporting end users 3yrs VPN troubleshooting experience 3 Years work experience in Cyber Security System Support (Firewall, Anti-Virus, etc.)
& Networking experience 5 Years working experience managing servers in a Microsoft environment 5 Years Working in a virtual environment