As an I&O Operations Support Engineer, you will be managing the day-to-day Operations to provide delivery of systems and services to meet or exceed objectives and service levels.Requirements:Appropriate 3/4 year IT qualification (Computer and Information Science, Management Information Systems, Information Technology, Computer Engineering, Computer Programming).MCSE / MCITP or Recognised Degree/Diploma.O365 / MS AD and Exchange Certifications OR Azure Virtual Desktop/Cloud PC.5 - 7 Years of IT Experience.Experience in dealing with teams within geographical and technical complex environments.Microsoft Server 2008, 2012, 2016, 2019.Microsoft Exchange 2016, 2019, DAG.Mimecast Email Gateway Management.O365 / Azure Administration.RDS Terminal Services (2016, 2019).Active Directory (2012, 2016, 2019).DNS, DHCP, Routing.Azure Virtual Desktop / Cloud PC.Windows File Server Management (DFS).ITIL v3/4.Responsibilities:IT Operations:Monitoring of all establishment infrastructure as a member of the I and O team.End-user support for establishment business.IT contact centre for establishment.Support Business with Telephony, infrastructure and connectivity, and MS operations.Implement and adhere to best practice guidelines, policies, processes, and procedures.Ensure technical operational efficiency within the business.Execute business needs, based on identified priorities within the team.Identify, minimize, and escalate potential IT risks and opportunities in IT Operations.Ensure effective business alignment by developing and maintaining effective relationships with stakeholders as part of the I and O teams.Deliver successful end-user support to businesses.Security and User Management:Business application security administrator for all establishment's core applications.Spot checks on Ad accounts for the establishment.Assist with IT audits for establishment.Assist with quarterly security reports.Infrastructure:Maintain the current functionality of infrastructure technology within the business.Implement Infrastructure monitoring benchmarks as identified by the team.Lan and Wan:Monitor and support the onsite Lan and Wan for the establishment's business.Assist users with password resets and connectivity support.Asset Management:Updating/Maintaining the asset register for all IT hardware as part of the team.Salary: R26,000 - R30,000On-site position.
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