Enterprise, and Supplier Development Program
South Africa, July 2023
Role Title: Hub Manager
Reports to: Program Director
Grade: 9
Location: Rustenburg
Travel: Regular travel within the target geography and to Johannesburg will be required.
Company Background
TechnoServe (www.technoserve.org) is a non-profit, economic development organization with a sustained commitment to its 50-year-old founding mission to work with enterprising men and women in the developing world to build competitive farms, businesses, and industries. We are business development specialists assisting farmers and other entrepreneurs in 29 countries, increasing their access to information, capital, and markets. The increased income our clients derive enhances resilience and prosperity for their families and communities.
In 2021, TechnoServe's work helped improve 2.3 million lives, increasing the revenues of 407,000 farms, businesses, and employees by $250 million. Each of our interventions increases the impact on women, who represented 41% of beneficiaries globally in 2021. Our commitment to sustainable impact earned us the designation of the #1 non-profit fighting poverty in 2019 by ImpactMatters, the independent charity ratings agency.
In South Africa, we supported 779 beneficiaries in 2021 to gain $24.9 million (R396m) in increased revenue and wages as a result of our work. A large proportion of the beneficiaries were SMMEs and 43% of those with increased revenue were women or women-owned businesses.
Program Background
TechnoServe has been competitively selected by a large South African corporate partner to deliver the Enterprise and Supplier Development program in South Africa. The initiative offers the opportunity to deliver transformative economic change in South Africa by supporting local enterprises to grow their businesses to the next level. The initiative will drive broader development across the mining, agricultural, tourism, and retail sectors to support local economic development. Once fully scaled, the initiative aims to support 10,000 jobs across 15 locations in South Africa. This will be a global flagship initiative in proving the impact of shared value initiatives: namely how business can make investments that both deliver value to shareholders and deliver meaningful impact to individuals and communities in their areas of operation.
TechnoServe will deliver the Enterprise and Supplier Development initiative through a network of hubs, operating under the brand name of the corporate partner.
The hub will operate in and around Rustenburg. TechnoServe will employ a team of 7 staff to operate on the hubs. The hubs will deliver business acceleration services (training, mentorship, business development, access to finance, linkages to market opportunities, etc.) to eligible entrepreneurs through two program pillars – Enterprise and Supplier Development.
DUTIES & RESPONSIBILITIES
Program delivery and quality assurance
Overall responsibility for operating the hub and day-to-day oversight of program operations
Creating and managing a work plan and coordinating all activities related to the program's start-up, including the convening and selection of participants, delivery of training, consulting, and business financing for participating entrepreneurs
Defining and implementing the program's outreach and promotional strategy
Coordinating demand-side interventions to identify opportunities for participants and creating linkages
Meeting hub-level targets agreed with the TechnoServe Program Director
Strategic oversight of 2 project components: Supplier Development and Enterprise Development.
Team management
Managing and developing a 7-person team
Direct supervision of 4 Business Advisors, 1 Administrator, and 1 receptionist.
Performance management of direct reports
Perform regular staff performance check-ins and use them to inform professional development plans. Key KPI: weekly meetings with each direct report, weekly staff meetings, monthly, bi-annual, and annual performance review meetings.
Stakeholder engagement and partnerships
Primary responsibility for managing the relationship with the staff at the corporate partner's local operation; conduct regular meetings with key counterparts
Developing relevant pro bono mentorship program for suppliers within the SD program
Primary responsibility for engaging with a financial partner on the performance of entrepreneurs from the hub, prior to, during, and after financing
Primary responsibility for identifying and engaging with local partners and sub-contractors
Primary responsibility for engaging with local government and tribal authorities
Financial management
Managing the hub's overall finances and financial systems
Ensuring expenditures and cost per job supported are within the allowable budget
Managing procurement for the hub and ensuring it is in line with TechnoServe's procurement policies
Monitoring and evaluation
Coordinating the program's monitoring and evaluation system, including data analysis for the continuous improvement of the program
Representing and reporting on the project internally and to donors and project partners
Manage the hub's Supplier Development Program
Recruit, train, and mentor the suppliers
Access suppliers to markets
Access suppliers to funding
Required Qualifications and Experience:
Bachelor's degree plus 7 years' experience or Master's degree plus 5 years' experience in business administration, economics, marketing, development, or a related discipline
Experience working in SME development
Previous exposure to Supplier Development work within the mining sector or other sectors is strongly preferred
Excellent oral and written communication skills (in English and local languages)
Strong organizational and managerial skills
Knowledge of the South African economic, social, and development context – at provincial level strongly preferred
Outstanding interpersonal and communications skills in a multi-cultural environment
The ability to work independently, adhere to strict deadlines, and function effectively as a member of a global team
Current/past work/living in target geography (province) preferred
Strong commitment and dedication to economic development
Long-term commitment to the project
Valid driving license
How to Apply
Qualified and interested applicants should apply via the link on or before 07 July 2023. Please identify the position for which you are applying in the subject line. Only applicants meeting minimum qualifications will be considered or contacted. Applications will be considered as received. No phone calls please.
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