The HR/IR Generalist will primarily support the People Manager across various HR functions, with a strong focus on employee relations, statutory compliance, and administrative tasks. This role requires a keen attention to detail and a proactive mindset, ensuring the seamless operation of all People Operations activities. The HR/IR Generalist will play a vital role in fostering a positive work environment by upholding the company's core values and policies.
Position of the job in the organisation:
The HR/IR Generalist will report directly to the People Manager.
Key Responsibilities:
Statutory Compliance & Reporting:
Ensure personnel files are compliant with relevant laws and company policies.
Assist with Employment Equity (EE) and Workplace Skills Plan (WSP) reporting and related preparation for meetings.
Submit regular HR and payroll reports for internal use and external compliance (e.g., Department of Labour inspections).
Assist with the administration of employee benefits programs, ensuring proper communication and implementation.
Prepare and manage reports such as time-off, payroll, and labour-related reports.
Employee Relations & Industrial Relations (IR) Support
Draft warnings, disciplinary notices, and other IR-related documents in accordance with company policies.
Assist in reviewing employment contracts, ensuring they are current and compliant with company policy and labour laws.
Provide support to the People Manager in resolving employee disputes.
Training and Development:
Track completion of mandatory onboarding sessions and follow up with any new employees who may require additional training.
Help develop training plans that align with the company's objectives and employee development paths.
Track employee progress and completion of required training programs, including compliance and certification requirements.
Highlight key metrics, such as the number of training hours completed, compliance with mandatory training, and skills developed.
Collect feedback from employees after each training or educational session through surveys or questionnaires.
Maintain accurate records of all training sessions, including attendance, training materials used, and employee progress.
Payroll and Benefits:
Assist with payroll review and accuracy checks to ensure timely processing and submission.
Assist with queries regarding payroll and benefits, resolving any discrepancies.
Work with the payroll team to maintain up-to-date records and support reporting to management on payroll accuracy.
General HR Support:
Provide general administrative support on various HR tasks as assigned, ensuring compliance with labour laws.
Assist in the implementation of People Operations initiatives and projects.
Provide general administrative support to the People Operations team as needed.
Assist in keeping all People Operations related templates updated.
Provide backup to the HR Coordinator and Talent Acquisition Specialist during peak times.
Any other job duties associated with this role
PERSON DESCRIPTION
Experience:
4+ years of experience in Human Resources/People Operations or related field.
Diploma or Bachelor's degree in Human Resources, or a related field.
Strong organisational and time management skills.
Excellent verbal and written communication abilities.
Proficiency in MS Office (Word, Excel, PowerPoint).
High level of confidentiality and integrity.
Ability to work independently and as part of a team.
Valid driver's license and willing to travel.
Specific attributes:
Ensuring accuracy in data entry, payroll processing, and documentation.
A proactive approach to resolving employee queries and issues.
Ability to handle issues that arise in a calm and professional manner.
Flexibility in handling changing priorities and work demands.
Desirable attributes:
Familiarity with HRIS (Human Resources Information Systems) and payroll software.
Takes initiative to identify and solve problems before they escalate.
Eager to develop new skills and stay updated on HR best practices and industry trends.
Ability to understand and respond to the emotional needs of colleagues and employees, fostering a positive workplace environment.
Capable of analysing data and making informed decisions based on that analysis.
Ensures accuracy in all aspects of work, from data entry to payroll processing.
Demonstrates integrity and fairness in all interactions and decisions.
Works well with others, contributing positively to team dynamics and collaboration.
What Does Success Look Like?
By month 3:
Successfully onboarded and integrated into the team, understanding the company's PO policies, procedures, and systems.
Developed familiarity with key PO processes such as recruitment, employee records management, and payroll procedures.
Assisted in managing day-to-day People Operations, including handling employee inquiries and monthly reporting.
By month 6:
Independently managing key PO tasks such as employee benefits administration and basic conflict resolution.
Effectively using HR software tools to streamline operations and maintain accurate employee records.
Contributing to the development and implementation of new HR initiatives, such as onboarding programs or training sessions.
By month 12:
Have a solid understanding of PO policies and basic labour laws, ensuring tasks are compliant and efficiently managed.
Confidently handle day-to-day PO responsibilities, assisting with payroll, employee relations, and supporting training initiatives.
Collaborate with the team to maintain PO accuracy, contribute to compliance tasks, and ensure smooth operations within People Operations.
Core Values:
We hire, reward, and recognise our team against these values. It is imperative that you believe in these values and demonstrate them consistently.
We are passionate and proud of what we do.
We communicate candidly, especially when it is difficult.
We take the initiative, share our mistakes, and grow together.
We are dependable and take accountability.
No one person is bigger than the solution - no egos.
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