Key Responsibilities:
To provide efficient first-time service completion of administration delivery while providing an all-round superior service delivery experience, and adhering to SLA's and quality standards.
Process all relevant administration across HR functions including requirements like:
Employee Relations administrative support.
Talent Acquisition, Capability, Development Leadership, Performance and Transformation administrative support.
General admin support across HR functions e.g. OD, Employee Engagement, Well-being, Reward and Benefits.
Validation and compliance checks of Workflows.
Qualifications and Experience:
HR related qualification.
1 - 3 years' administrative experience.
Knowledge of HR systems is advantageous.
Previous exposure to a Shared Services or HR Admin type of environment an advantage.
Relevant systems familiarity and experience in a shared services environment highly desirable.
High service delivery and performance mindset.
Good understanding of HR administrative, consulting and transactional activities.
Skills:
Human resources systems and tools.
Employee Relations.
Keen judgement and decision-making skills.
Strong written and verbal communication skills.
Behaviours:
Readily takes on new challenges and opportunities with a sense of urgency and eagerness.
Applies market and business insights in order to drive organisational objectives.
Conveys information and communicates ideas in a clear, concise and impactful manner.
Takes accountability and ensures others are held to account on agreed upon performance targets.
Inspires trust and gains the confidence of others by displaying honesty and integrity.
Interprets and simplifies complex and contradictory information when resolving organisational problems.
Assesses and improves the efficiency, effectiveness, and quality of various work processes.
Develops plans and prioritises initiatives that align to the organisational goals and objectives.
Leverages new technology to enhance productivity, improve problem solving, and support business growth.
Preference will be given, but not limited to candidates from designated groups in terms of the Employment Equity Act.
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