Kendrick Recruitment are now seeking a strong passionate Housekeeping Manager for an internationally known 5* Lodge situated in the Kruger National Park.
The main purpose of the Housekeeping Manager is to:
Manage the members of the housekeeping department to ensure the cleanliness, aesthetic appeal and maintenance of the guest suites and public areas.
Ensure the smooth running of the two lodges laundry.
Provide the training required for the housekeeping standards to be attained and maintained.
Effectively control procurement and stock within the department.
Manage housekeeping budgets.
The Housekeeping Manager ensures that the housekeeping supervisors and housekeepers are familiar with the SOP's set by this 5* lodge of cleaning of guest suites, public areas and laundry process. He/she must ensure that the housekeeping staff are fully equipped to attain these standards through the provision of training and procurement of any materials or equipment that are required, within budget parameters. There must be effective communication with lodge management in terms of all guest requirements and with lodge management and the maintenance department in terms of any maintenance issues which should then be followed up and confirmed as complete.
Key Responsibilities:
Supervision of lodge cleaning and preparation to achieve and maintain the expected standards.
Monitoring of housekeeping equipment and lodge furnishing in order to facilitate upkeep.
Training and Development of Staff in accordance with HR requirements.
Disciplining of staff in accordance with the company policy to enhance performance.
Focusing on Service Excellence in terms of the guest experience.
Communicate with housekeeping staff continuously to ensure smooth running of the department and ongoing motivation of staff.
Communicate effectively with lodge management in terms of guest requirements.
Provide maintenance issue lists daily to facilitate the maintenance process.
Control and monitor the housekeeping budgets.
Complete monthly stock takes to ensure that shrinkage is kept to a minimum and stock control is maximized.
Required Qualifications:
Knowledge of world-class housekeeping standards and procedures.
Strong administration ability – particularly in terms of procurement and stock control.
Computer skills – E-mail, MS Word and Excel in particular.
The ability to manage, motivate and train a large staff complement.
Assertiveness and strong communication skills.
Attention to detail and consistent follow up.
Reliability.
Standard Company Benefits:
Cost to Company Package
Provident Fund – Alexander Forbes.
Medical Aid – Discovery Health.
Live in.
Meals provided.
Uniform provided.
To apply please forward your CV and references through today. Good Luck!
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