Hotel Reservationist

Job Summary:
We are looking for a socially focused team player who can operate proficiently in a technical and administrative environment, work at a consistent pace in a predictable situation, and maintain a high attention to detail. This role is essential to ensure that the highest standard of performance and service is achieved when reserving accommodation and additional services for Red Carnation Hotels.
Minimum Experience or Qualification:
Grade 12 certificate; Diploma in Hotel Management would be advantageous.Must have at least 1 year of experience in a reservations position or 2 years of experience in a reception position at a 4 or 5-star Hotel.Computer literate with working knowledge of Microsoft Office Outlook, Word, and Excel.Experience at operator level of a Property Management System – exposure to Opera advantageous.Outstanding telephone manner.Excellent command of the English language.Solid English verbal and written communication skills.Able to work occasional weekends and holidays. Key Performance Objectives:
To ensure that guests receive an exceptional guest experience that goes beyond their expectations within the guidelines of RCH standards.To ensure harmonious relationships exist with other departments, suppliers, and international sales managers by maintaining clear and prompt communication between all parties; ensuring that all correspondence with clients reflects the professionalism of the company standard and enhances relationships with key suppliers to The Twelve Apostles and Bushmans Kloof.To ensure that reservations are made and updated accurately, efficiently, and comprehensively in accordance with RCH and LHW standards.To ensure that all reservations-related administration and reporting is completed timeously, ensuring accuracy and precision in accordance with SOP. Compensation: To be discussed.

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