Hotel Receptionist

Responsibilities

Welcome, assist and direct guests correctly in a friendly and polite way
Provide high quality customer service at all times
Check the guests in / out, take payments
Manage telephones, emails and reservations in a prompt and professional manner
Ensure that all correspondence are recorded and filed accurately
Ensure that all bookings are guaranteed and no show charges / late cancellation charges are applied where appropriate
Reviewing guest special requests and ensure that they are met or exceeded
Handle problems that arise in an effective professional manner
Work with all hotel departments to ensure guest expectations are met or exceeded

Person Specification
Essential:

Experience of managing customer relations face to face and via phone
High level of spoken and written English
Customer Service Skills e.g. face to face, telephone, email etc.

Desirable:

Proven experience in hospitality, reception and admin or similar customer facing role
Cash handling
Familiarity with Opera software

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