Hospitality Manager

Our client is urgently looking to employ an experienced Hospitality Manager at their organization Location: Stellenbosch, Western Cape Requirements:

Hospitality Qualification
Proven track record with at least 5 years of experience in a similar role.
Must be fluent in Afrikaans (non-negotiable)
Must have a valid driver's license and own reliable transport
Wine knowledge will be advantageous
Must be flexible to work additional hours as required in the Hospitality industry

Responsibilities includes but are not limited to:

Manage all day-to-day operations of the Brand Home (and future hospitality facilities).
Manage all Brand Home staff, FOH & BOH (and future hospitality facilities staff).
Training and Development of Brand Home staff.
Policies and Procedures relating to the Brand Home.
Ensure high standards of service delivery.
Maintain and grow destination image in line with the company brand.
Improve the quality of the existing Brand Home experience.
Use your initiative to drive and develop customer experiences.
Improve the quality-of-service excellence of current Brand Home staff.
Develop tasting and hospitality offerings.
Develop function packages for all hospitality areas.
Project Management on all hospitality facility make-overs.
Support National and International Sales and Marketing Strategies.
Stock Management and Control.
Health and Safety and excellent housekeeping.
Customer Liaison, manage all customer queries, reviews, and complaints with regards to Brand Home.
Manage, plan, and execute all onsite events i.e.: Vintage Day, Cap Classique Affair, Fizz Days, etc.
Administrative duties linked to the role. (cash ups, time and attendance, invoicing etc.)


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