Luxurious Lodge in the Timbavati Reserve is recruiting an experienced Hospitality Manager to assist the Lodge and Operations Manager. This is a live-in position.
Experience required:
Valid unendorsed SA driver's license essential
MS Office knowledge essential
PANstrat Knowledge beneficial
3 to 5 years' experience in a 5-star operation in a camp manager/Duty manager role
Experience in the service industry especially in dealing with guests and staff
Managerial experience
Be motivated, friendly and proactive when dealing with lodge operations and guests' expectations
A person with a positive attitude
Willingness to learn and grow
Have a training mentality
Open to feedback
Duties include:
Prepare welcome and departure notes for guests
Check guests in during the day and manage dietaries, or any other special requests
Meet all guests, check-ins, check outs, hosting guests and site-inspections
Assist in training and developing of staff as necessary
Work closely with the Senior Management team to ensure a seamless daily operation
Innovate new ideas and ways to edge the brand and improve
Check set ups for breakfast, lunch and dinner
Be a critical part in the managing of the butler's department
Make sure the main area is always tidy and styled to the BOPs
Host guests at mealtimes
Work closely with butlers and Lodge managers to maintain a high service standard
Willingness to assist the Operations Manager and Lodge Manager with monthly stock takes and any stock orders that need to be done
Assisting with general administrative work, including emails, staff rostering and daily allocations
Assisting with General Management of Stock Control
Keep open communication with all departments
Help Operations Manager & Lodge Manager with Lodge Operations when either goes on leave
Pay close attention to day sheet information such as dietary requirements and medical requirements for guests