Helpdesk Consultant

Receive inbound queries from customers pertaining to the aforementioned areas of the system. Queries are received both telephonically and via email. Draw on product knowledge, experience and liaising with team members to resolve client queries. Where applicable, investigate and test incoming queries or requests by testing and recreating the scenarios internally. Liaise with Development team via internal Case Management System to explain queries, bug reports or software change requests received from customers to ultimately facilitate a resolution or system change. Test newly develop system features prior to publishing to the production environment and providing feedback to the Development Team. When required, provide remote training sessions on the above-mentioned areas of the system. Whilst the responsibilities are specifically focused the finance aspects, exposure to and learning of the various other parts of the system is actively encouraged and can lead to further personal growth and growth within the business. Matric. Good knowledge of Microsoft Office programs (Outlook, Word, Excel and PowerPoint) Minimum 4 years in clearing and forwarding industry a must. Previous experience on Custom Clearing Software Programs. In-depth knowledge of airfreight, sea freight operations. Diploma in Imports and Exports in Logistics an advantage. Excellent Customer Service skills. Excellent Communication skills, across verbal, written, and telephonic. Patient and good listening skills. Ability to work in a team. Problem solving abilities. Fast Learner Ability to take instructions and follow them. Interpersonal skills to work in a team.