Job ResponsibilitiesMaintaining of existing customer databasePreparation and estimation of costs of work requiredProvision of technical support staff to sales personnel for exhibitions/demos/showsOffering and supporting the sale of Product Support Agreements (PSA)Liaison with the company's internal staffBuild relationships with customersHandle client queries in oral and/or written formUpdate information on SalesForce and SAPManagement and control of costs directly related to the technical service of product groups in accordance with company targetsCoordination and control of technical service schedules, reports, and Product Support AgreementsChecking, authorizing, and monitoring quotations and purchase orders (local/international) for spare partsControl of costs: travel, entertainment, vehicle, communication, special and others in accordance with budgeted figures and company rulesImproving internal administrative and communicative systems flowPreparing all budget and forecasting requirementsProviding continuous, relevant, and timely feedback to Top ManagementDetermination and management of pricing and profit margins for technical servicesBeing a product advocate and company ambassadorDevelopment of team performance skills and cohesionManage CICDevelop and drive service strategies and their implementation towards improved customer satisfaction and profitabilityWork with PC Managers to coordinate and develop service product offeringsLiaise with SBU service managers to adjust and implement SBU service strategies and proceduresTake responsibility for the service NPS process and create improvement activities as requiredEnsure CPO process is implemented and followedEducationGrade 12Bachelor's degreeMBA preferredExperienceMinimum of 10 years experience in service and at least five years of managerial positions in a multinational companySolid and traceable experience on managing service revenue in a multinational companyExcellent English communication skills including spoken EnglishTraceable project management experienceKnowledge / Skills / Other characteristicsGood command of the English language (written and oral)Willingness to work with specialists in a professional mannerAbility to build relationships with customersEthicalStrategic thinkingAbility to work unsupervisedShowing initiativeAbility to organize/prioritizeAssertiveMethodicalStrong interpersonal skillsSupervisory techniquesResults-orientedStrategic and operational planning, and program implementationQuality improvement and program assessmentAssessing situations/problems and logically and creatively finding solutionsApplying leadership to keep the team motivatedAnalyzing and reporting sales financial dataStrong training and organization skillsTeam buildingResponsibleProven track recordAbility to work under pressureProblem-solving skillsSelf-motivatedFlexibleYour ZEISS Recruiting Team: Maite Nomthandaso Nakana
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