Are you a dynamic leader passionate about shaping the future of talent? This highly successful business is seeking to appoint a Head of L&D into a newly created role. Reporting into the Group People Director, you will help to shape and develop routes to learning across the business, supporting on the full L&D cycle and ensuring employees have access to development and training opportunities throughout their careers. This is an exciting time to join a thriving business, as they embark on a period of positive change. A great opportunity to be part of this journey and make a positive impact, whilst bringing your creativity and new ideas to the table.Key Responsibilities:Strategic Leadership: Develop and implement a comprehensive learning and development strategy in collaboration with senior leadership, aligning with organisational goals and regulatory requirements.Team Development: Lead and mentor a high-performing L&D team, fostering a culture of continuous improvement and excellence.Program Delivery: Oversee the creation and execution of core, specialist, and professional development programs, ensuring they meet operational needs and enhance employee competencies.Innovation: Stay ahead of industry trends, integrating best practices and innovative methodologies into our L&D programs.Performance Management: Design robust tracking and evaluation methods to measure the effectiveness of training initiatives and their impact on organisational performance.Leadership Development: Drive succession planning and talent management efforts, identifying and nurturing future leaders.Onboarding Excellence: Craft and continuously improve an engaging induction program that aligns new hires with our company culture and strategic goals.Apprenticeship Programs: Optimise the use of the Apprenticeship Levy, collaborating with training providers to set up beneficial programs.Stakeholder Collaboration: Build strong relationships with internal and external stakeholders, managing resources and ensuring effective communication across all levels of the business.Qualifications:Extensive experience leading a Learning and Development function with a proven track record of success.Experience of delivering training in a Contact Centre setting would be preferred.Qualification/Degree in Learning and Development (or comparable).Strong leadership skills, including managing remote teams and working closely with senior leadership.Proficiency in learning management systems (LMS) and e-learning platforms.Exceptional organisational, analytical, and prioritisation skills.A results-driven mindset with a passion for delivering an outstanding colleague experience.What's on offer?Basic salary in the region of £50,000 per annum.25 days holiday plus bank holidays, with an option to buy/sell additional days.Statutory pension contributions.Laptop/mobile phone provided.Please apply to Leanne Boddy at Macmillan Davies.
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