We are seeking a highly organized and disciplined Technical Operations Manager / Director to lead our dynamic technical teams including the development team, sysadmin team, and advanced technical support.Job PurposeThe Director of Technological Enablement will plan, coordinate, execute technical processes, manage operations and projects to completion, and ensure services are efficient. The ideal candidate will possess exceptional leadership skills, a strong sense of structure, and a keen ability to measure and ensure progress across multiple teams. This individual will be responsible for maintaining high standards of quality and productivity, while ensuring that deadlines are consistently met.Key Performance Areas / Responsibilities:Oversee and manage the day-to-day operations of the development team, sysadmin team, and advanced technical support team, assess current operations and evaluate areas for improvement across the customer life cycle.Develop and implement strategic plans to achieve departmental goals and objectives.Establish and maintain clear metrics for measuring team performance and progress.Hold team members accountable for meeting quality and quantity standards, as well as deadlines. Resolve and escalate issues, conflicts, and misalignment within the teams as needed.Provide guidance and support to team members, fostering a collaborative and productive work environment.Collaborate with other departments to ensure alignment of technical operations with overall business objectives.Identify areas for process improvement and implement solutions to enhance efficiency and effectiveness, as well as managing and optimizing infrastructure.Stay current with industry trends and best practices to continuously improve team performance and capabilities. Identify new technology solutions and work closely with business owners to forecast future needs and ensure alignment of IT processes according to best practice.Develop and implement disaster recovery and business continuity plans to minimize downtime during crises and safeguard data integrity.Ensure the decommissioning and disposal of outdated and obsolete equipment.Ensure that infrastructure service platforms and/or software are efficiently utilized, the cost to operate and support the platforms aligns with business expectations, and that all regulatory and compliance requirements for all platforms are met.Partner with different lines of Business and Channels to deliver an integrated roadmap for the delivery of automation capabilities on projects.Have input and oversight of product strategy and its alignment to overall business strategy, monitor product performance against technological advancements, customer needs, and market trends.Implement and oversee security best practices to safeguard company assets and data.Manage vendor relationships to ensure optimal performance and alignment with organizational objectives.Requirements:Bachelor's degree in computer science, engineering, or a related field (Master's degree preferred).Proven experience of at least 5 years in a technical operations management role, preferably in a fast-paced tech environment.Strong leadership and communication skills, with the ability to motivate and inspire team members.Exceptional organizational and time management skills, with a keen attention to detail.Proficiency in project management methodologies and tools.Solid understanding of software development lifecycle and infrastructure management.Ability to thrive in a dynamic and challenging work environment.Experience working with cross-functional teams and managing stakeholder expectations.Familiarity with agile methodologies and continuous improvement processes.Certification in project management (e.g., PMP, PRINCE2, PMBOK) is a plus.Benefits:Competitive salary and benefits package.Collaborative and inclusive work culture.This appointment will be made in accordance with the Company's Employment Equity Plan and preference will be given to people from Designated Groups and people with a disability, provided such job applicants meet the inherent criteria of the vacancy. Please note only shortlisted candidates will be contacted.In accordance with the POPIA, the usage of your personal data and sensitive personal data will be used for the following purposes: to communicate with you regarding positions you have applied for, assess your skills, qualifications and suitability, as well as obtain references and background checks when necessary.
#J-18808-Ljbffr