Seeking a seasoned IT leader to oversee I&T Operational services, driving transformation and automation to minimize customer downtime.
RESPONSIBILITIES
Deliver I&T Operational services to the business, driving transformation and automation to minimize customer downtime.
Lead a team of I&T infrastructure professionals, developing and coaching team members in technical aptitude, customer service, and communication.
Design and facilitate a performance measurement framework, continuously evaluating and enhancing the Incident Management process in line with ITIL best practice.
Manage incident classification, prioritization, and escalation processes, communicating updates to customers and I&T colleagues on issue identification, status updates, and resolution progress.
Plan, coordinate, and set priorities for technical support and system administration, including work schedules, standard operating procedures, projects, and maintenance.
Manage strategic vendors, contractors, and consultant relationships, responsible for adhering to all company data archiving policies and procedures.
Maintain knowledge of state-of-the-art technologies, resolving existing problems and developing solutions to recurring problems.
Provide input and manage short and long-term Technology budgets, maintaining knowledge of information security best practices, applications, and industry security trends.
Establish and manage Cyber Security function, documenting and maintaining Technology Architecture artefacts.
REQUIRMENTS
Grade 12
Bachelor's degree in Information & Technology or related
Project Management Professional (PMP) certification (ITIL, Cobit, and TOGAF would be an added advantage)
10 years management experience leading complex technical projects in an enterprise operation
Exceptional communication skills, both verbal and written
Excellent technical skills on the latest technology platforms
Strong work ethic with a fierce dedication to exceeding expectations
Impeccable organizational skills with the ability to multitask and deliver results under pressure
Ability to address tactical issues in the short-term while maintaining strategic vision for the long-term
Effective manager who has achieved success working with diverse teams in different environments
Strong appreciation for business value and understanding of the trade-offs in varying levels of customer service
Ability to engage in detailed technical discussions with strong analytic reasoning and problem-solving skills
Experience with IT Service Management (ITSM), Information Technology Infrastructure Library (ITIL), and Control Objects For IT (Cobit) principles
Strong time management and troubleshooting skills
Able to work outside of standard hours, including weekends
Ability to think quickly and clearly during critical incidents
Confident speaking in front of an audience, with the ability to interact and connect with Executives, Senior Business Management, Board members, engineers, and technical contacts
Ability to understand and articulate complex concepts in a clear and concise manner
Strong personal desire to improve and expand industry-related knowledge
Ability to develop effective relationships
Proven expertise in designing and implementing a successful customer service strategy in a dynamic environment
Ability to identify, analyze, and solve varied unrelated problems
Ability to modify standard operating procedures when necessary
Ability to document policies and chair management-level boards
RUMUNERATION
R1.5 To R2.0 Million Per Annum (Total Cost To Company)
Remote Work : No
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