Our client seeks a Head of Gaming Operations in Johannesburg to play a pivotal role in shaping, driving, and delivering exceptional gaming operational excellence. This position involves managing daily activities within a casino or gaming establishment and working closely with the Executive Committee to ensure seamless integration across multi-functional departments and business initiatives. The ideal candidate is a strategic thinker and an online casino and iGaming industry leader who can optimize processes, foster cross-functional collaboration, and lead with impact in a fast-paced, ever-growing organization.Your key job responsibilities as the Head of Gaming Operations in Johannesburg will include:Define and implement operational strategies to optimize efficiency and enhance user and business experiences.Develop and execute strategies for revenue growth, market share expansion, and profitability.Stay abreast of industry trends and regulatory changes to inform strategic decisions.Collaborate with the Product team to support effective rollout of product roadmaps.Manage the adoption and optimization of technology solutions.Lead marketing and brand teams to deliver strategic and operational objectives.Improve customer experience and service, enhancing Net Promoter Score (NPS).Ensure efficient and effective gaming operations, including compliance and performance of technology platforms.Optimize localized payment solutions to improve user experience and return on investment (ROI).Establish and drive compliance requirements, ensuring adherence to regulatory standards.Define strategic objectives and execute operational plans in collaboration with the Executive Committee.Standardize business processes to enhance operational efficiencies.Cultivate a culture of continuous improvement and operational excellence.Ensure compliance with data protection regulations and other legal requirements.Requirements for this Head of Gaming Operations job in Johannesburg :Bachelor's degree in business administration, operations management, finance, or a related field.Minimum of 5 years of experience in operations management, coordinating across multiple teams.Familiarity with regulatory requirements and best practices in the iGaming industry, or the ability to quickly learn.Proven track record of managing operations and delivering results in a dynamic environment.Join our client's team and be part of an exciting and dynamic environment where your contributions will make a significant impact. To apply for this Head of Gaming Operations job in Johannesburg, send your CV through ******.
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