Introduction
Through our client-facing brands Metropolitan and Momentum, with Momentum Multiply (our wellness and lifestyle rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations. We help people grow their savings, protect what matters to them and invest for the future. We help companies and organizations care for and reward their employees and members. Through our own network of advisers or via independent brokers and utilizing new platforms Momentum Metropolitan provides practical financial solutions for people, communities, and businesses. Visit us at www.momentummetropolitan.co.za
Role Purpose
The purpose of the Head of Deceased Estates Administration role is to supervise and manage the deceased estates administration teams. This role entails a large amount of client contact, liaising with various role-players and professional advisers in connection with the administration of deceased estates, such as attorneys, valuers, estate beneficiaries and financial advisers. The role will suit someone who is technically knowledgeable and has a strong record of administering a wide range of estates of varying levels of complexity and has experience in managing a team of people.
Requirements
Qualifications
Relevant Legal or Commercial Degree (Essential)
Relevant Postgraduate Qualification (Advantageous)
Specific licensing or registration
Fiduciary Institute of Southern Africa (FISA) (Essential)
Professional admission as an attorney or accountant (advantageous)
Experience
Minimum of 10-15 years experience in a fiduciary services environment, specifically relating to the administration of deceased estates, at least 5 of which are at a management level
Knowledge:
Knowledge of Microsoft Office
Knowledge of Governance, risk and controls
Relevant knowledge of policies and procedures
Knowledge of regulatory practices
Knowledge of Administration of Estates act, Intestate succession act, Matrimonial property act, wills act, Estate duty act, firearm control act, FICA, FAIS, POPIA, Taxation frameworks
Duties & Responsibilities
Key Responsibilities
Development and implementation of the estates administration strategy in line with the Momentum Trust strategy.
Provide input into the Momentum Trust strategy and review the teams systems and processes, and streamline and update them where required.
Achievement of performance objectives set for the estates department through effective management and oversight of the estates teams.
In collaboration with business leaders, provide strategic direction to leverage technology enablers to optimise business performance and increase efficiencies for the team.
Monthly tracking and performance of the estates department for the Manco meetings and Board pack.
Client engagement and liaison with financial advisers to increase Momentum Trust's deceased estates footprint in the market.
Nominee on deceased estates administered by Momentum Trust.
Client Experience:
Provide authoritative expertise and assistance to clients and stakeholders.
Deliver on service level agreements made with clients and internal and external stakeholders in order to ensure that client expectations are managed.
Make recommendations to improve client service and fair treatment of clients within area of responsibility.
Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service.
Build and maintain relationships with stakeholders that promote cross delivery practice.
Contribute to sustaining a competitive edge through external networking and representation on related forums.
Define fair and innovative client service practices which build rewarding relationships, and allows team to provide exceptional client service.
People Management:
Develop, implement and manage a People Capability plan that ensures that the function has the human resources and skills required to deliver on the strategy for the short-, medium- and long term.
Create a positive work climate and culture to energise employees, give meaning to work, minimize work disruption and maximise employee productivity.
Identify, attract, appoint, grow, engage, reward and retain top talent to drive strategic execution.
Demonstrate exemplary leadership behaviour, through personal involvement, commitment and dedication in support of organisational values.
Enable a learning and growth culture whereby information regarding successes, issues, trends and ideas are actively shared between team members.
Effectively manage performance within the team in order to ensure business objectives are achieved.
Drive the improvement and quality of systems by implementing technology solutions that optimise performance, staff productivity and service delivery.
Ensure that employees are effectively recognised and rewarded in line with organisational practice and governance set by the REM committee.
Encourage innovation, change agility and collaboration within the team.
Identify employee growth and development needs and schedule interventions to enable ongoing development, training and personal growth.
Financial Controls:
Implement and compile budgets to minimise expenditure in alignment with delivery plans.
Control the budget for area, including the authorisation of expenditures and implementation of financial regulations.
Manage high risk and problematic financial issues in area of accountability and contribute to the development of policy.
Implement and manage financial risk methodologies, techniques and systems and use to monitor and report on financial activities.
Implement and provide feedback on the effectiveness of financial policy, practice and procedures:
Preventing illegal, unethical or improper conduct.
Implement risk management, governance and compliance policies in own practice area, to identify and manage governance and risk exposure liability.
Investigate reported willful acts of non-compliance to organisation policy and practice and report on findings.
Competencies
Developing strategies
Developing expertise
Directing and understanding people
Reporting and providing insights
Taking action and initiating change initiatives
Driving results and high performance
Business Acumen
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