The Capital Hotels stands for equal opportunity while transforming the Hospitality Industry into a modern aspirational industry once again. We believe that the industry is broken and needs to reinvent the image of service and hospitality. We are achieving this through our incredible staff culture. Our dedicated staff believe in offering the highest level of guest service to our guests while maintaining their dignity and integrity. Our staff are our everything!
WHY WORK FOR US? Our staff love coming to work as they feel respected, appreciated, heard, successful and secure. Imagine a company where managers don't manage managers, we are all simply doers.
Making decisions in regard to our best employees also comes fast, where we recognise talent and reward it quickly through promotions. We don't need to or want to wait for approval. We recruit on experience but promote on values — the core of which is rigor, disciplined thought and disciplined.
Job DescriptionThe Head Concierge has the sole responsibility for establishing and ensuring a 'World Class Client Experience.You will ensure that the highest standards of quality and service are maintained within the hotel.You will manage a subordinate who will form part of your Concierge Team and will ensure that the correct standard and performance is executed at all times.Make dining and other reservations for patrons, and obtain tickets for events.Provide information about local features such as shopping, dining, nightlife, and recreational destinations.Make travel arrangements for sightseeing and other tours.Receive, store, and deliver luggage and mail (if and when required).Perform office duties on a temporary basis when needed.Pick up and deliver items, or run errands for guests.Carry out unusual requests such as searching for hard-to-find items and arranging for exotic services.Arrange for the replacement of items lost by travelers.Ensure you are proficient in all front office duties – specifically check-in, check-out and payment procedures.Minimum Requirements:Matric.Hospitality Qualification or Similar.2 – 3 Years Head Concierge experience.Knowledge of attractions, activities and the area as a whole.Hands on Problem Solving approach and the ability to remain calm under pressure.Experience with PMS systems (Protel advantageous).Customer service driven with outstanding communication and active listening skills.Friendly, courteous and service-orientated.Ability to work as part of a team, as well as independently.Effective communication with members of staff as well as Guests of the Hotel.Honest and trustworthy beyond approach.Great attention to detail.Presentable/Professional appearance and well spoken.Team Player who leads by example.Proactive in approach.Interpersonal skills.Leadership skills.Marketing skills, especially Social Media beneficial.Please note that relocation costs will be for your own expense should your application be successful and you reside outside of the city where the Hotel is located.
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