Job Summary: As the Head of Channels reporting to the Executive Director of Operations, you'll be responsible for deploying card-based and technology-driven products (payment platforms and fintech solutions) and services across our entire network and service channels. Your role will involve creating and managing cross-functional partnerships to ensure participation in leading settlement platforms, as well as developing the bank's capacity in people, skills, and knowledge.Key Responsibilities:Develop and implement products and services across remote touch points such as ATMs, cards, e-banking, and mobile banking platformsIdentify and seize opportunities for alternative payment solutions, driving the growth of electronic cards and alternative payment channelsDrive maximum market penetration of alternative payment channels, aligning with the bank's retail strategyIdentify and manage strategic alliance partners to enhance offerings and expand reachOversee service management of vendors and outsourced operations, ensuring adherence to Service Level Agreements (SLAs)Collaborate with the Retail Banking Division to develop and implement marketing and sales strategies for Cards & Channels productsDefine operational guidelines for electronic and mobile banking to ensure seamless customer experiencesQualifications and Requirements:A first degree in any discipline is required, with a professional accounting qualification or Masters in Economics, Banking & Finance, or Business Administration considered advantageousMinimum of 5 years' experience in a bank or payments institution, with expertise in electronic cards and channels preferredKnowledge and understanding of the Namibian payments landscapeStrong alliance management skills with the ability to cultivate and maintain partnershipsExcellent customer relationship development and management skillsProficiency in negotiation, problem-solving, and conflict resolutionCreative thinking and innovation in developing and managing alternative payments productsAbility to develop, defend, and execute a business caseHow to Apply:If you meet the above requirements, please send your resume DIRECTLY
