Head, Bcb Operations South Africa

Business Segment: Business & Commercial Banking

Location: ZA, GP, Johannesburg, Baker Street 30

Develop and optimise BCB Operations framework in line with strategic priorities. Collaborates with domain counterparts in group Business units (CIB, PPB) and product owners where operational capability is embedded or supplied to BCB. Ensures end-to-end operational services and alignment to the business unit strategy, product requirements and Group Operations domain standards to underpin delivery of client outcomes, service excellence that supports sustainable value for the BU within South Africa. Establish and monitor performance metrics that align to BCB strategy and objectives. Lead and drive operational excellence and efficiencies within the Business Unit for South Africa.

Qualifications Minimum Qualifications Type of Qualification: Honours Degree or Master's Degree in Business Commerce, Engineering or related fields.

Other Minimum Qualifications, certifications or professional memberships: Relevant business qualification would be essential for this job. Master's degree in Business Commerce or MBA degree would be beneficial. Experience Required 5-7 years in Operations Enablement. Proven track record of delivery and building and evolving the Operations environment. Customer focused with proven organisational capability and profound knowledge of the field, gained from a track record of functional leadership. Experience within a COE or Shared Services environment in delivering exceptional services to key clients/stakeholders in the Africa Regions. 15 years of industry and market knowledge with holistic business acumen, managing business operations in large, high-volume, complex multi-dimensional environments, preferably in banking. Please note: All our recruitment processes comply with the applicable local laws and regulations. We will never ask for money or any form of payment as part of our recruitment process.

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