Job Responsibilities
We are seeking a relief manager to step in once a week starting October 1st, 2024 - March 31, 2025 at a 4-star small guest house. Responsible for maintaining high guest satisfaction, overseeing staff and issues that may arise, attending to administrative tasks and maintenance/care of the property and garden, including but not limited to:
Reception & front desk duties including answering phone & responding to urgent emails and booking channel messages.
Collection of payment for reservations, checking in and out of guests, and preparation/completion of necessary records.
Maintain 4-star hospitality grading, and excellent ratings on Booking.com, Airbnb and all other channels.
Assist with the preparation/serving of breakfasts for guests as required.
Attend to necessary maintenance and repairs in emergency situations.
Food and supplies procurement as required, if necessary on the day.
Report any issues of cleanliness of rooms and common areas, as well as adequacy and condition of linens, towels, bathroom amenities & other guest amenities provided in advance of each check-in.
Report any room/property maintenance issues that arise.
All maintenance and purchases must be pre-approved.
Short written report of key updates submitted at end of work day.
The guest house is not to be left unattended on shift unless sufficient security/oversight arrangements have been made.
Other ad-hoc tasks that may arise or be required to be attended on the relief day.
Minimum Requirements:
Hospitality certification preferred.
At least 5 years' experience as a guesthouse manager or similar role.
Food preparation and server experience.
Computer proficiency in Microsoft Office suite, Nightsbridge, various booking channels, and social media.
Prior employment references.
Own vehicle and valid driver's license.
Skills:
Excellent communication skills (verbal and written).
Excellent planning and organizing skills.
Problem-solving skills.
Interpersonal skills.
Analytical skills.
Multi-tasking.
Excellent administrative skills.
Telephone etiquette.
Flexibility.
Attention to detail.
Attitude:
Must be able to work under pressure.
Must be innovative.
Ability to deal with people at all levels.
Ability to work independently.
Must be able to maintain confidentiality.
Customer orientation.
Work flexibility and willingness to oblige late check-ins and guest needs after hours.
Performance driven.
Deadline oriented.
Sense of urgency.
Value continuous improvement.
Professional/business courtesy.
Team player.
Positive "can do" attitude.
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