Guest Relations Officer - Paterson

5* Game Lodge close to Paterson is looking for a Guest Relations Officer.
Primary purpose of the job:
To work with and assistant the Lodge Manager to provide support in the daily operations of a lodge
Ensure that Housekeeping checks done according to set standards
Supervising restaurant's functioning before and during meal times and supporting the service staff, and making sure this is carried out to company standards
Making sure meal standards are adhered to before meals leave the kitchen
Checking guests in and out, and taking care of guests requests and needs during their stay
Act on guest's requests for additional services and supplies
To liaise with senior lodge management to report anomalies, variances and new ideas for improvements
Assist with Stock Counts and Weekly and Monthly Reports
Requirements:
Hotel Management Diploma/Certificate or equivalent
At 2 years working experience in Front of House or similar position at a 4/5* Lodge or Hotel
Computer literate on MS office (intermediate level excel)
Knowledge of GAAP and OPERA
Good guest relations with knowledge of Hosting/Butler skills
Driver's Licence
An eye for detail and good common sense
Good knowledge of Food & Beverage Service, Housekeeping & Front Office