Senior Groups Reservations
Join the Aquila Collection Commercial Division as a Senior Groups Reservations Executive, where you'll guide our Trade, Groups, and Events reservations team, ensuring exceptional service and seamless coordination for all group bookings and events. This senior role is perfect for an experienced professional passionate about hospitality, leadership, and creating unforgettable group experiences.
Key Responsibilities:
Senior Group Reservations Lead:
Oversee and coordinate group bookings across all Aquila Collection brands, ensuring smooth operations and top-tier client satisfaction.
Team Leadership and Mentorship:
Guide and inspire the Trade, Groups, and Events reservations team, fostering a collaborative, motivated, and high-performance culture.
Client Liaison:
Act as the primary contact for group clients, managing communication from initial inquiry through post-event follow-up.
Cross-Department Collaboration:
Work closely with internal teams, including catering, operations, and sales, to ensure every detail of group bookings and events is flawlessly executed.
Event Coordination:
Manage timelines, budgets, and vendor relationships for events such as corporate meetings, social gatherings, conferences, and teambuilding activities.
Creative Problem-Solving:
Provide innovative solutions to meet client needs, bringing their vision to life within the scope of our offerings.
What We're Looking For:
Proven skills in senior groups reservations environment.
Strong background in group reservations and event coordination, preferably in the hotel industry.
Exceptional attention to detail and the ability to manage complex group bookings and high-profile events.
Strong project management skills with the ability to handle multiple projects simultaneously.
Outstanding communication and interpersonal skills, with a client-centric approach.
Ability to thrive under pressure and address challenges with confidence and professionalism.
Why Join Aquila Collection?
As part of our Commercial Division, you'll contribute to our reputation for excellence in hospitality and events.
This role offers the chance to make a significant impact, guiding a team dedicated to delivering outstanding group experiences that showcase the best of the Aquila Collection.
This is an in-office position in Greenpoint, Cape Town.