&Beyond is built, almost entirely, on the strength of remarkable people who give passionately to their roles, work tirelessly, and have the guest experience at the core of their focus daily and care of the sustainability of our communities and environment. Every single '&Beyonder' makes a huge difference to our success and our contribution to the world, regardless of their role or function. For this reason we choose '&Beyonders' very carefully – they are the strength and the future of this company.Key OutputsCreative and out of the box planning and designing of Leisure Group itineraries (incentive specific experience advantageous)A good understanding of specific requirements for Groups itineraries including general groups policiesManaging the reservations process including qualifying the requirements of the group to ensure can meet their budgetEnsuring lead times for responses are met according to standard operating practicesHandling of bookings from quote to finalising, including invoicing and travel documentsProactive selling of products and services ensuring the best possible itinerary for the guestsConstant, consistent interaction and clear communication with colleagues, agents, guests and suppliersUpholding the values of &Beyond; Care of the people, Care of land and Care of the wildlifeMay from time to time be required to travel with a group or undertake site inspections with agents/guestsKnowledge RequiredGood understanding of delivering excellent service to agents/guestsAn in-depth knowledge of Tourplan or a similar booking systemAn in-depth geographical, logistical and product knowledge of South Africa, Botswana, Tanzania and Kenya requiredAdditional experience in Namibia, Kenya, Uganda, Rwanda, Zimbabwe, Zambia and Mozambique advantageousA willingness and aptitude to learnSkills RequiredCommunication skills and an excellent command of the English language (spoken and written)Time & desk management including working in an orderly focused mannerThe ability to work under pressure and show initiativeUnderstanding of travel industry and preferably Tour Operating specificallyAttention to detailExcellent negotiation skillsElaborating in writing explanations or descriptionsExceptionally customer focusedMust be computer literate and have an in-depth knowledge of Word and ExcelCalm and professional manner of servicing agents/guestsAn independent, curious and "can do it" natureExperience RequiredMust have at least 3 years Touring groups specific experienceThe successful candidate should have an enquiring mind, be methodical, pay attention to detail, be creative, show perseverance and patience, ability to work under pressure, ability to accept routine and mundane tasks, have high energy level, be flexible, have the ability to overcome obstacles and persist with the task at hand, be decisive and adaptable.
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