Group It Technician

Group IT TechnicianOrmonde, JHB South, In office Requirements: Over 3 years in IT support and systems maintenance.Strong written and verbal communication skillsEffective interpersonal skills, with a focus on collaborationDetail-oriented, with solid problem-solving abilitiesComfortable with hands-on tasks, including cabling and equipment setup Preferred Knowledge: Microsoft Windows Desktop and Server environmentsMicrosoft Office 365 and cloud solutionsExchange Server managementFamiliarity with phone system configurations and troubleshootingExposure to IP and Security Camera Systems KPAs: Provide technical support, troubleshoot issues, and ensure prompt resolution for minimal disruptionDocument and manage support tickets, prioritizing and updating users on progressInstall, configure, and update applications, ensuring compliance with standardsResolve software issues and assist users with software guidanceDiagnose, resolve, and install hardware including computers, printers, and network devicesConduct IT training, develop user guides, and support users on software, security, and technologyProvide support remotely and on-site, using tools to resolve issues and traveling as neededMaintain IT asset inventory, track lifecycle, and conduct regular audits for accuracyPromote security best practices, monitor compliance, and support implementation of security measuresAssist the infrastructure team with daily server, network, and device supportIdentify and address recurring issues, gather user feedback, and stay current on IT trends Apply now!