This is a group position servicing three distinct business units. You will report to the Chief
Operating Officer and will take on the day-on day responsibilities assuring the highest quality
of service, accuracy and flight options for our high-end clients.
The role:
You are responsible for the flight desk offering flight quotes at a competitive rate. You are to
offer flight options to the consultants that will fit their itinerary ensuring the routing is correct
and providing a few options to the consultant to select the best fit for their client. This role
requires someone to be available for emergencies to assist customers being stuck at the
airport, lost their bags or any other flight related emergency. This role should be focussed on
delivering high quality service throughout the booking process until the time the client has
arrived back home.
Day to day responsibilities:
? Assist the sales consultant in finding the best possible routes for our clients and
assisting them in an efficient manner and helping them make an informed decision.
? Quoting, holding, issuing flights as well as amending and cancelling flights.
? Ensuring ticketing deadlines are managed to avoid penalties.
? Checking schedule changes and informing the sales consultants of any changes.
? Always seeking ways to improve the service offering.
? Completing the Booking & Lead Report on a daily basis as well as the consolidated tab.
? Ensuring invoices are handed to accounts timeously and accurately.
? Ensuring consultants get a timeous response. New quote request no more than 1 hour
and requote no more than 3 hours.
? Being available for emergency support, last minute changes or lost baggage.
? Arranging training with airlines so consultants are upskilled in the various offerings.
? Support the selected individuals who completed the Amadeus course on checking
availability and holding flights. You will still be responsible for ticketing.
3 years experience with Amadeus ticketing & be proficient in Google Suites.