Job Summary: Maintain and ensure the overall appearance, safety, and upkeep of outdoor and indoor grounds, landscapes, and facilities.
Perform various tasks to keep grounds clean, attractive, and well-maintained.
Job Purpose: Delivering Service to Our Members: Welcome members with a smile and friendly demeanour.Respond promptly to member inquiries and concerns.Offer assistance with parking and provide clear directions.Foster a positive and helpful attitude, exceeding member expectations.Direct members to parking bays and assist with parking-related queries.Outdoor Grounds: Pruning, planting, and caring for trees, shrubs, and flowers.Raking leaves, cleaning walkways, and removing debris.General Maintenance: Performing minor repairs and maintenance tasks.Inspecting grounds and reporting damage or issues.Assisting with event setup and teardown.Collaborating with other departments (e.g., maintenance, facilities).Safety and Security: Ensuring compliance with safety protocols and regulations.Reporting hazards or security concerns.Maintaining secure storage of equipment and supplies.Ensure vehicles are safeguarded, report any concerns immediately to management.Administrative: Maintaining records of work performed and supplies used.Participating in training and professional development.Communicating with supervisors, colleagues, and members.Work Environment: Outdoor work in varying weather conditions.Physical demands: lifting, bending, standing, walking.Potential exposure to chemicals, pesticides, and allergens.May require weekend or evening work.Performance Measurement: Member satisfaction ratings (surveys, feedback)Parking area cleanliness and organization Audit.Timeliness and efficiency of parking Area services.Team collaboration and communication effectiveness.Adherence to company policies and procedures.Person Specification: Essential:
Excellent communication and interpersonal skills.Ability to work independently and as part of a team.Physical stamina for standing, walking, and lifting.Availability to work flexible hours, including weekends and holidays.Reliable, punctual, and responsible.Desirable:
Previous customer service or parking industry experienceBasic knowledge of security protocols and proceduresAbility to handle stressful situations and conflictsBasic technical skills (e.g., access control)Qualifications: Matric or equivalentPrevious experience will be advantageous