About our client: Our client, a leading provider of innovative solutions, is committed to helping some of the world's most well-known brands tackle their most pressing business challenges. With a reputation as a trusted partner to global organisations, the company delivers future-focused solutions that enhance customer experiences and enable businesses to stay ahead of the digital curve. Driven by a passion for innovation and customer success, this company has become known for its reliable and impactful solutions. As a member of this dynamic team, the successful candidate will have the option to work in a hybrid capacity, or in a traditional office environment. Working alongside a high-performing and diverse team of professionals on a global scale, the ideal candidate will bring a proven track record of achievement and a passion for driving results. What you will gain: This programme is designed for passionate students who seek training and mentorship from a skilled global team. Gain structured, fun and brilliant mentoring while you learn What you will be doing: Provide initial support for client payment issues, troubleshooting and escalating as needed. Analyse product issues by reviewing data logs and code to identify root causes. Assist with diagnosing issues by reviewing code snippets and logs to aid development teams. Maintain clear, solution-focused communication with clients and partners, ensuring satisfaction through regular updates. Record recurring issues and improvements in knowledge bases, and support internal metrics reporting. Work with development, QA, and product teams to enhance product features and updates. Test new features and patches pre-release to ensure smooth user experiences. What our client is looking for: A completed degree in the related field (Information Technology, Computer Science, etc.) Proficiency in English for effective communication in a business environment. Enthusiasm and motivation to grow / learn. Passionate, motivated, and creative individuals eager to contribute to meaningful projects and gain valuable industry experience. Work Type: Enjoy a hybrid work model, with 3 days a week at the office in Cape Town or Centurion. Job ID: J106778 For a more comprehensive list of opportunities that we have on offer, do visit our website - https://www.parvana.co.uk/careers